Betsy Tang

Experience

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  丹马士

  Aug 2002 - Apr 2008

  销售主管

  · Promote the domestic logistics service to the vendor. Eg Trucking and barge service.· Promote the documents service to the vendors.· Manage the MPS team staffs to promote the MPS system.· Train the new vendors and promote the service.

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  国际SOS

  Sept 2008 - Apr 2016

  Customer Service and Adminstration Supervisor

  · Assist to the local authorities’ inspection· Supervise, monitor and coach Customer Service staffs, driver & cleaner on their duties.· Provide ongoing planning, monitoring and evaluation of quality improvement programs for the Customer Service department in line with SOPPS and internal and external audit requirements.· Ensure ongoing staffs’ compliance to company policies and procedures.· Take responsibility for addressing reception/patient flow troubleshooting.· Effectively & efficiently, providing organization to all Customer Service systems and direction and guidance to Customer Service staffs. · Ensure client confidentiality at all times, ensure effective and confidential management of client medical records.· Ensure Customer Service staffs provide the correct information to our clients. · Provide warm & professional clinic tour to existing clients and potential clients while Clinic manager or BD manager is unavailable.· Management of customer comments and service related complaints.· Communicate and coordinate with clients if they have any questions or problems on membership or China Prepaid Plan enrollment, insurance application and payment issues etc. · Manage Customer Service staffs billing correctly special for those corporate credit & direct billing cases. · Update and maintain CMS system data daily, cross check with the information from sale teams if need. · Update Shenzhen China Prepaid Plan member name list to Hong Kong Assistance Center regularly. · Management of CMS training and Customer Service improvement programs for existing Staffs. · Train Shenzhen staffs how to use office equipment. e.g. computers, scanners, copy machine, fax machine, label printers, office alarm system, locks· Collect & submit all national staff's medical expenses to insurer. · Expat Colleague support. Show less

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  Raffles Medical Group

  Apr 2016 - now

  Customer Service and Adminstration Manager

  · Assist to the local authorities’ inspection· Supervise, monitor and coach Customer Service staffs, driver & cleaner on their duties.· Provide ongoing planning, monitoring and evaluation of quality improvement programs for the Customer Service department in line with SOPPS and internal and external audit requirements.· Ensure ongoing staffs’ compliance to company policies and procedures.· Take responsibility for addressing reception/patient flow troubleshooting.· Effectively & efficiently, providing organization to all Customer Service systems and direction and guidance to Customer Service staffs. · Ensure client confidentiality at all times, ensure effective and confidential management of client medical records.· Ensure Customer Service staffs provide the correct information to our clients. · Provide warm & professional clinic tour to existing clients and potential clients while Clinic manager or BD manager is unavailable.· Management of customer comments and service related complaints.· Communicate and coordinate with clients if they have any questions or problems on membership or China Prepaid Plan enrollment, insurance application and payment issues etc. · Manage Customer Service staffs billing correctly special for those corporate credit & direct billing cases. · Update and maintain CMS system data daily, cross check with the information from sale teams if need. · Update Shenzhen China Prepaid Plan member name list to Hong Kong Assistance Center regularly. · Management of CMS training and Customer Service improvement programs for existing Staffs. · Train Shenzhen staffs how to use office equipment. e.g. computers, scanners, copy machine, fax machine, label printers, office alarm system, locks· Collect & submit all national staff's medical expenses to insurer. · Expat Colleague support. Show less