Marco Berni

Experience

• 

  Berni Marco - Empoli - Italy

  Sept 2006 - Dec 2011

  ICT Technician - Freelance

  Help desk activities (virus removal, software setup/configuration, customers care , LANconfiguration/setup, hardware/printers assistance, data migrations) on the Tuscany area

• 

  WebNet - Empoli - Italy

  Nov 2006 - Sept 2015

  Hardware / Software Assistance on Tuscany area, Web Assistance on CMS (creating and managing E-Commerce sites through WordPress and Prestashop CMS's ) Software / Hardware ICT Technician , WebNet Customer Care on the Tuscany area Help desk activities (virus removal, software setup/configuration, customers care , LANconfiguration/setup, hardware/printers assistance, data migrations)

  • Hardware/Software/Web Assistance

    Jan 2012 - Sept 2015

  • WebNet Customer Care

    Mar 2010 - Dec 2011

  • ICT Technician

    Nov 2006 - Dec 2011
• 

  AGS Elettronica - Florence - Italy

  Apr 2007 - Oct 2007

  Configuration/setup Lexmark printers on Tuscany area Notebooks/printers configuration/setup Roll-out technician (pc/printer) on various Lloyd branches of theTuscany area Workstations Configuration/setup Data migration technician (old/new workstations) on IRMA Service Windows machines Roll-out technician (Windows workstations/printers) on "Cassa di Risparmio di Firenze"branches in Tuscany area

  • ICT Technician

    Oct 2007 - Oct 2007

  • SIAE ICT Technician

    Oct 2007 - Oct 2007

  • Lloyd ICT Technician

    Aug 2007 - Oct 2007

  • Meyer Hospital ICT Technician

    Sept 2007 - Sept 2007

  • Roll-Out Technician

    Jul 2007 - Aug 2007

  • Carifi Roll-Out Technician

    Apr 2007 - Jul 2007
• 

  Easy PC Assistance - Bergamo - Italy

  Nov 2007 - Mar 2008

  Data/os migrations on Windows machines (from Windows 98/2000 to Windows XP) - Assistance done using spoken English ICT Assistance on H3G shops of the Tuscany Area Customers care on site about Wind-Infostrada ADSL routers in Tuscany area Data/os migrations on Windows machines (from Windows 98/2000 to Windows XP) - Assistance done using spoken English

  • Novartis Vaccines and Diagnosys SRL Roll-Out Technician

    Feb 2008 - Mar 2008

  • ICT Technician

    Jan 2008 - Jan 2008

  • Wind Infostrada ICT Assistance

    Dec 2007 - Jan 2008

  • Novartis Vaccines and Diagnosys SRL Roll-Out Technician

    Nov 2007 - Dec 2007
• 

  AGS Elettronica - Florence - Italy

  Feb 2008 - Mar 2009

  Hardware assistance on site on Elettrodata machines Data/os migrations on Windows machines (from Windows 98/2000 to Windows XP)

  • ICT Technician

    Aug 2008 - Mar 2009

  • Fondiaria-Sai Roll-Out Technician

    Feb 2008 - Aug 2008
• 

  Easy PC Assistance - Bergamo - Italy

  Apr 2009 - Jul 2009

  BNL Roll-Out Technician

  Servers setup/configuration (Windows 2003 server) on various BNL - BNP Paribas bank branches ofthe Tuscany area

• 

  AGS Elettronica - Florence - Italy

  Sept 2009 - Dec 2011

  Assistance on site (clients/peripheals/servers - Windows machines) on various BNL - BNP Paribasbank branches of the Tuscany area Roll-Out Servers (Windows 2003 Server) / clients on various BNL - BNP Paribasbank branches of the Tuscany area Installation/configuration clients/printers on various Carabinieri locations ofthe Tuscany area

  • Assistance on site BNL - BNP Paribas

    May 2010 - Dec 2011

  • BNL Roll-Out Technician

    Nov 2009 - Dec 2011

  • Carabinieri ICT Technician

    Sept 2009 - Dec 2011
• 

  Easy PC Assistance - Bergamo - Italy

  Nov 2011 - Sept 2012

  Data migration on Windows machines (hardware/software) on various Amplifon locations on theTuscany area Help desk activities on Windows machines (virus removal, software setup/configuration, remoteassistance through DameWare, LAN configuration/setup, hardware/printers assistance, datamigrations, clients/users management through Windows 2003 Server Active Directory)

  • Amplifon Roll-Out Technician

    Jul 2012 - Sept 2012

  • Trenitalia Help Desk Activities

    Nov 2011 - Jul 2012
• 

  Easy PC Assistance - Bergamo - Italy

  Jun 2013 - Nov 2013

  Hardware Assistance on Poste Italiane (italian postal services) locations on Tuscany area Hardware Assistance on Poste Italiane (italian postal services) locations on Campania area

  • Hardware Technician Poste Italiane

    Aug 2013 - Nov 2013

  • Hardware Technician Poste Italiane

    Jun 2013 - Aug 2013
• 

  Easy PC Assistance - Bergamo - Italy

  Apr 2014 - Aug 2014

  Banca Intesa PCs Roll-Out on the Tuscany area Data migration and PCs Roll-Out on various Enel (Italian electric utility company) locations on the Tuscany area

  • Banca Intesa Roll-Out Technician

    Jul 2014 - Aug 2014

  • Enel Roll-Out Technician

    Apr 2014 - Aug 2014
• 

  AGS Elettronica - Florence - Italy

  May 2014 - Jun 2014

  PC Roll-Out Technician

  Ministry of Education, Universities and Research PCs Roll-Out on the Tuscany area

• 

  Easy PC Assistance - Bergamo

  Aug 2014 - Sept 2014

  Help Desk Technician Unicoop Firenze SCRL

  Virus removal, software configuration / setup , remote assistance through Dameware and Tivoli 9 softwares, hardware assistance, data migrations and machines roll-out, users / machines management on Active Directory (Windows 2003 Server), location Unicoop SCRL Scandicci

• 

  Easy PC Assistance - Bergamo

  Feb 2015 - Jun 2015

  Data migration and machines roll-out Windows 2008 R2 configuration, VMware virtual machines configuration and management through vSphere client, Cisco switches management and network troubles resolution, network printers configuration and management, Windows clients and dedicated clients configuration (Windows 2000 , Windows XP , Windows Vista, Windows 7, Windows 8.1) Virus removal, software configuration / setup , remote assistance through Dameware and Tivoli 9 softwares, hardware assistance, data migrations and machines roll-out, users / machines management on Active Directory (Windows 2003 Server), location Unicoop SCRL Scandicci

  • Help Desk Technician Unicoop Firenze SCRL

    Jun 2015 - Jun 2015

  • Roll-Out Technician Assurance Branches UnipolSai

    Apr 2015 - Jun 2015

  • Help Desk Technician Unicoop Firenze SCRL

    Feb 2015 - Mar 2015
• 

  CSC - Computer Sciences Corporation

  Oct 2015 - Apr 2017

  Helpdesk Technician Glaxo Smith Kline

  Data migration from Novartis Vaccines and Diagnostics to Glaxo Smith Kline, Windows 7 clients configuration, second level helpdedsk assistance both on site and remote through TeamViewer (assistance done in italian and english), users training (assistance done in italian and english), network printers management

• 

  DXC Technology

  Apr 2017 - Aug 2019

  Glaxo Smith Kline PC technician

  Windows7 clients configuration, second level helpdesk both onsite and by remote through Teamviewer (assistance provided both in italian and english), users training (assistance provided both in italian and english), network printers management

• 

  Manpower Group

  Aug 2019 - Feb 2023

  Glaxo Smith Kline PC technician

  Clients (laptops/desktops) migration from Windows 7 to Windows 10, Windows 7 and Windows 10 clients configuration, second level helpdesk both onsite and by remote through TeamViewer (assistance provided both in italian and english), users training (assistance provided both in italian and english), network printers management

• 

  HCLTech

  Feb 2023 - now

  Specialista tecnico

  Attività onsite su macchine Windows (supporto di 1 e 2 livello) sulla sede di Rosia (circa 2000 utenti), installazioni software tramite Software Center(con risoluzione di problematiche), utilizzo di piattaforme di ticketing(ServiceNow), supporto all'utente finale su WebEx e Microsoft Teams,supporto di 1 livello su SAP(account,pistole RF Gun,code di stampa SAP),supporto alla configurazione di telefonia desktop CISCO(in collaborazione con team locali e globali),servizio di supporto alla reperibilità H24(schedulata settimanalmente insieme agli altri membri del team),supporto per la configurazione e risoluzione delle problematiche delle stampanti di rete (Ricoh e Zebra),supporto problematiche di rete locale(in collaborazione con i teams locali e globali),gestione del magazzino e inventario IT(in collaborazione con gli altri membri del team IT) Show less