Raviraj Jain

Experience

• 

  Infosys

  Oct 2013 - May 2016

  • Operated IBM’s IMS database to query, view and update member and Plan Sponsor data• Handled Aetna Voice Advantage application member issues using Cisco CP7940G IP Phone• Drafted Business Requirement Documents to capture business need and Service Request change• Conducted Walkthroughs for Client Managers explaining SR analysis and resource requirement• Co-ordinated weekly status calls to provide backlog status on ticket report and future action items• Prioritized SRs in Work-Load Balance Meeting as per their complexity and budget need• Locked SRs in Screening and GATE meetings after getting votes from business stakeholders• Managed team of 4; mentored, KT, assigned, scheduled, and tracked work progress of team • Acted as a SPOC for training junior employees about Aetna Field Office do’s and don’ts rules Show less

  • Senior System Engineer

    Jan 2014 - May 2016

  • Systems Engineer Trainee

    Oct 2013 - Dec 2013
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  PNB MetLife India Insurance Co. Ltd

  Apr 2017 - May 2017

  Management Trainee

  IT Strategy:• Worked on deployment of an Application Performance Monitoring tool in PMLI• Interacted with vendors of APM tool to understand the functionalities and proposals • Identified the criteria points for selecting an APM tool and calculating a final score • Analyzed market research agency’s Gartner magic quadrant and IDC report for APM

• 

  Centurion Consulting LLC

  Oct 2017 - Nov 2017

  Management Intern
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  Ujjivan Small Finance Bank Limited

  Apr 2018 - Oct 2019

  Manager - Innovation Centre

  Innovation Centre of the bank - responsible for evaluating Fintech solutions and work closely with internal departments to identify need for innovation and delivering it. The five pillars of Innovation centre are: New customer acquisition, customer engagement, improving process efficiency, customer experience and wallet share.• Driven cross-functional team for customer acquisition, and process efficiency projects• Evaluated Business Alliances and Fintech partnerships for new products and services• Developed Digital Deposits product based on research and competition analysis• Worked under C-Suite people for preparing strategy and investor presentation for Bank Show less

• 

  Fincare Small Finance Bank

  Nov 2019 - Jan 2022

  Have owned Gold Loan product in a bank as Product Manager, for PnL, Portfolio, Risk, Policies, New Initiatives, Marketing, & Collections.• Productivity of Gold Loans• Curbing business risk with portfolio management to ensure near 0 loss• Handling Gold Loan Applications for Acquisition, Renewal and Closure• Heading a fabulous team of 8 members Handled special projects under COO - Operations || Bank ATMs, Aadhaar Centres, Automation Anywhere

  • Product Manager - Gold Loans

    Feb 2021 - Jan 2022

  • Product Manager - Innovation

    Nov 2019 - Feb 2021
• 

  Capri Global Capital Ltd.

  Jan 2022 - now

  - Developed system for business expansion partnerships- Delivered Audit Management System - Managed loan origination and loan management systems- Developed mobile application (Android + iOS) for business partners- Designed and delivered Lead Management System

  • Product Head - Technology Initiatives

    Feb 2024 - now

  • Digital Product Manager

    Jan 2022 - Jan 2024