Syed Z.

Experience

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  Venus Pharma

  Jul 2007 - Aug 2008

  Software Developer

  Job Responsibilities included:1) Identify and Collect application software requirements.2) Design the requirements after applying business modeling techniques and processes.3) Write and integrate software program code according to requirements.4) Develop logical specifications of software requirement.5) Strong skills and concept of web programming, networking and software products.

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  Jazz (previously known as Mobilink)

  Aug 2008 - Nov 2011

  Network System Engineer (IN & VAS)

  Core responsibilities included on different vendor systems:Ercisson- Charging System 5.0 & NSN- Intelligent Network Node’s (IN @vantage) & Acision-SMSC- V5.2, hUWEAI-CRBT, VoiceMail, RBT/UCB ( VAS).1) Evaluate new services and acceptance testing of Intelligent Network System (IN) & Value Added Service network systems (VAS) 2) Execute a configuration management of Intelligent Network System (IN) & Value Added Service network systems (VAS)3) Integrate the Intelligent Network System (IN) & Value Added Service network systems (VAS)4) Provide troubleshooting and fault-finding of Intelligent Network System (IN) & Value Added Service network systems (VAS). 5) To ensure operational readiness of Intelligent Network System (IN) & Value Added Service network systems (VAS).6)Coordinate with planning teams for all requests for new projects and expansions.7)Perform Stats analysis, Key performance Indicator analysis and maintenance activities for network systems.8) Ericsson CS 5.0 nodes,e.g CCN's,SDP's, AIR's, Minsat, VS, CRS.VXML-IVR.switches & routers.9) Business Configuration changes in SDP/AIR RMA & defining of service classes,DA.UA,SUBDAs,etc in SMA.Intelligent Network Node’s (NSN IN @vantage)1) Performing System Maintenance checks, backups, BHCA monitoring and maintenance.2) Supports end-end, coordination and control of assigned Trouble Tickets and Work Order Control (possible execution too) outside normal working hours.3) Administration of NSN-IN Platforms, Recharging System, B&R Servers, and @Commander.4) Trouble shooting of faulty hardware and replacement.5) Compilation of Stats/Reports as per requirements. 6) Subscribers’adminsitration on SMAF (creations / deletions) and services restart and different postings on IN’s.Service traces and implementation database on IN.7) Spares management.Trouble-shooting and resolution of customer complaints. Show less

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  Ericsson

  Oct 2011 - Dec 2012

  Ericsson Charging System Consultant Engineer-First Point Group

  Worked as Ericsson Charging System Consultant to provide services on Etisalat Telecom Project, Dubai,UAE.1) Provide Technical Support for new Services & Surveillance of SDP, AIR, VS, VXML IVR, MINSAT, CCN ,CRS, EMM ,RFG, LCE,HXC of Etisalat IN Network. 2) Trouble Shooting & Fault Rectification of CS4.0/CS 5.0 Nodes.3) Taking & analyse on traces of CCN, SDP, AIR, RFG,VS,VXML-IVR.4) Performed Emergency configuration changes / reset on local support MOP..6) Performed Subscriber Administrations and Subscriber Complaints handling.7) Resolving the Charging System CDR related issues from IT mediation depts. 8) Take Backup of system configuration during planned service impact activities. 9) Daily/Weekly AIR, SDP, VXML- IVR Statistics Monitoring.10) Tariff Management on SDP’s & AIR regarding the Charging.11) Coordination with Ericsson Local Support Team of CS4.012) Analyze the Var/adm Messages, Error Logs, Backup Logs, Crash collectors, App Logs, FDS Status and Logs, Event Logs, CIP/SS7, Disk Mirroring Status, Inap/Cip Diameter, Statistics, AirXmlRpc statistics, Time sync Status, Syslogs, CDR Processing Logs, AF Checks, Replication and Geo redundancy status.13) Handle & resolve the VIP customer complaints as per defined SLA.14) Ensures planned outages are carried out/rolled back in maintenance window.15) Write an incident reports for any outages, service degradation and root cause. Show less

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  Etisalat

  Dec 2012 - Oct 2017

  Responsible for plan, architect, analysis, operations and configuration of BSS -Ericsson Charging System 5.2, Mediation, Provisioning,Product Catalog,TAP IN/Out/Hadoop, OCC, OLM (IMS-VolTe Charging) & PCRF (SAPC) & VAS broadband network. Manage IT OSS & service Manager (IBM Tivoli, ServiceNow) & Cloud transformation services (AWS & Openstack). Managing Unix/Linux administration, oracle DB & shell scripting tasks. In addition to, interact in projects of migration and transformation with Integration, planning and vendor teams. Show less Responsible for Operation & Configuration of Ericsson Charging System (IN) , Mobile broadband Charging, Applications, Provisioning, Product Catalog,PCRF (SASN/SAPC) , Hadoop, IT service Manager (IBM Tivoli,HP-SM, ServiceNow) and manage OSS & Cloud transformation projects.1) Responsible for the daily IT operational tasks of Ericsson Billing Charging System 5.0 (SDP, AIR, VS, VXML IVR, MINSAT, CCN ,CRS, EMM ,RFG ) & PCRF (SAPC/SASN) broadband network.2) To ensure a troubleshooting and investigation of Charging System 5.0 & PCRF (SAPC/SASN) day to day issues. To analyze traces and CDR to identifying issues. If necessary take up with vendor.3) To perform emergency configuration on support MOP & UAT for new projects. 4) Assist in the collection of requirements, design specifications, project plans and milestones, as well as review of high-level designs, detailed designs and test plans.5)To provide end to end support for OSS transformation and Trouble ticketing projects like Unified Fault Management (UFM), Network Trouble Ticketing (NTT) and etc.6) Manage the administration tasks for users creation & access management on HP-linux, Oracle-Solaris platform, IBM-Tivoli Netcool, HP-ServiceManager, ServiceNow.7) Perform configuration and customization using ServiceNow functionality.8) To support and validate Change and Incident Management tasks for Etisalat’s Mobile charging/Billing network.9) Update CIs/activity in the CMDB after successful change implementation and activity on Mobile charging network.10) Ensure on-going and sustained customer satisfaction by delivering uninterrupted services.11) Produce and maintain detailed system documentation. Show less

  • Solution Architect - (BSS,Charging,VAS,ITSM,Cloud Services)

    Dec 2016 - Oct 2017

  • Senior Engineer - BSS(Charging/Applications), PCRF/ITSM/Cloud

    Dec 2012 - Dec 2016
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  Eastlink

  Nov 2017 - Nov 2018

  Cloud BSS Application Engineer

  Job Responsibilities performed:• Responsible for the plan, design, configure, deploy, operation of BSS (Compute, network, storage and applications) on private (Vmware/Openstack) & Public (AWS) cloud.• Work with engineering, developers & project teams to understand requirements, create user stories for new services and applications, following agile methodology.• Implement scalable applications solutions using cloud infrastructure technologies.• Hands on experience with development of applications & infrastructure using Nodejs, Bash scripting, J2EE, Javascript, SOAP, XML, Terraform, CloudFormation.• Implement, configure and deploy Middleware Tier like JBOSS on production.• Experience with Payment environment and interfaces (TD PAC, TD Telepay).• Administer containerized (Kubernetes/Docker) environment OnPrem for inhouse application development.• Experience with Continuous integration/delivery practices and tools (Jenkins & AWS-code commit, code deploy, code pipeline, GIT/Maven).• Experience with finance & tax management (General ledger, Vertex), Other services and interfaces like Credit Check (TransUnion), Address validation (Nova).• Proficient in Solaris/RHEL/Centos/Windows OS administration, bash scripting & SQL/Oracle/NoSQL DB, storages, network operational tasks.• Familiarity with monitoring & logging (ElasticSearch, CloudWatch, CloudTrail, Kibana, Logstash), Iac (Terraform, CloudFormation), Ansible.• Engage & present solutions to in-house and vendor development team and define test cases with QA team.• Experience with OSI layers, transport layer (TCP/UDP), Internet protocols (IP), application protocols (HTTP, HTTPS, SSL,TLS,SMTP).• Support instances (TEST, DEV, PROD) through new service packs/hot fixes.• Experience with network & performance management & ITSM tools (HP Openview, IBM TSRM, ServiceNow)• Experience with reference architectures, best practices & system infrastructure. Show less

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  Effective Programming for America

  Nov 2018 - now

  Solution Architect(Migration,Devops(Infra/App) & Cybersecurity)

  • Responsible for architect, services discovery, security, build, deploy of holistic Cloud ecosystem with a focus on GCP/AWS capabilities and features.• Provide trusted advisory about Cloud transformation & strategy, Cost estimation aligned with business objectives to clients.•Work with application developers, product owner, pre-sales to ensure that the proposed solution designs are compatible with the operational standards.•Perform assessment of infrastructure, application, data and security & compliance and providing gap analysis report with findings and recommendations.•Perform cloud services mapping, develop High level design, migration approaches for public & hybrid cloud solutions and demonstrate PoC.•Implement Cloud infrastructure solutions by considering the best practices and using automated tools (Terraform, CloudFormation, Deployment Manager) & Consoles.•Hands on and sound working knowledge of DevOPS and Continuous integration/delivery practices and tools (Jenkins, Git, Maven & AWS-code commit, code deploy, code pipeline).•Experience with SDLC principle, Sw Testing methodologies and micro-services architecture, Sw deployment model hands on development with bash scripting, javascript, SOAP, XML, Solaris/Linux OS administration, SQL/Oracle/NoSQL DB.•Experience in Containers/Kubernetes Cluster, analytics/BI, IoT by leveraging GCP other services.•Work with industry standard cloud native/supportive authentication/authorization mechanisms (OAuth, SAML), Key Management system (KMS), IAM, VPC, Firewall/ACL, security technologies: VPN, IAP, Security Scanner, IPS/IDS, WAF, DDoS mitigation, Content/Ransomware mitigation, DLP.•Demonstrate knowledge of IT security, project mgmt leading practices,compliance & regulatory industry standards.•Support and deliver instances (TEST, DEV, PROD) of Cloud services & features & SLA’s.•Proactively identifies opportunities where solutions can enhance organizational efficiency. Show less