Tolu A.

Experience

• 

  Capital One

  Nov 2017 - Mar 2019

  Scrum Master

  • Led Agile ceremonies, including sprint & increment planning, readouts, and retrospectives.• Lead the development team through Agile practices and principles to deliver high qualityproducts and services.• Acted as a liaison between the operations, business line and the technical areas throughoutthe project life cycle.• Helped our development team understand and apply the Scrum theory, practices, rules, andvalues.• Supported the Product Owner to ensure the Agile artifacts used by the team are healthy.• Helped define enterprise-wide guidelines. E.g., definition of Done, Definition of Ready andteam working agreements.• Tracked team impediments and escalate those that cannot be resolved within the team.• Assisted with internal and external communication improving transparency.• Improved the team velocity by incorporating capacity planning in the sprint planningmeetings.• Worked directly with each team on their agile adoption through one-on-one coaching,learning sessions/workshops and transformation activities.AchievementOptimized the loan approval process through workflow analysis and process re-engineering,reducing approval times by 40%, which significantly enhanced customer satisfaction and thebank’s operational capacity Show less

• 

  Cognizant

  Mar 2019 - now

  Business Consultant (Business Analyst)

  • Elicit and document business and technical requirements, ensuring alignment betweenstakeholders and developers.• Manage project lifecycles using Agile/Scrum methodologies, optimizing workflows, andincreasing team efficiency.• Collaborate with cross-functional teams to implement new product development processesand continuously improve existing workflows.• Facilitate stakeholder engagement and maintain transparent communication, addressingfeedback and ensuring deliverables meet client expectations.• Spearhead the preparation of wireframes and mockups for UI/UX teams, contributing toclear implementation roadmaps.Achievements• Led the successful implementation of a customized CRM system, resulting in a 30% rise incustomer satisfaction and a 25% improvement in sales efficiency within six months.• Improved team velocity and reduced bottlenecks by implementing Scrum best practices,enhancing delivery timelines and product quality. Show less