Patience Egbita

Experience

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  GLOBACOM NIGERIA LIMITED

  Jan 2005 - Feb 2007

  Customer Service Representative

   Develops and sustains Customer relationship  Promptly resolves customers’ complaints and provides adequate information. Maintains sound and effective customer service delivery programs. Ensures daily, weekly and monthly submission of reports on follow-up and target accomplishments. Provides up -to- date, accurate and appropriate information to Customers.

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  Globacom

  Jan 2005 - Sept 2018

  Sales Executive , Team Leader and Stock Controller

  Facilitate communication of product and services knowledge to subscriber.Effective management of subscribe complaint.Maintaining sound and effective customer's service activities. Weekly submission of reports on follow- up and target accomplishment.Make outbound calls to customers and give feedback on the status of their queries.

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  Ntel

  Sept 2018 - now

  Manager

  • Develop business strategies to increase customer acquisition, expand store traffic and optimize profitability• Construct, forecast, and manage sales and service transactions at the retail points• Generate leads through networking and other upselling techniques.• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff• Build, manage and lead a team of retail sales officers to generate revenue through the sales of ntel products• Report on weekly sales and service activities, make data driven decisions and coach the team based on results.• Ensure high levels of customers satisfaction through excellent service• Complete store administration and ensure compliance with policies and procedures• Maintain outstanding store condition and visual merchandising standards• Deal with all issues that arise from staff or customers (complaints, grievances etc) Show less