Renlo Angelo Narvaez

Experience

• 

  Sutherland

  May 2022 - Jul 2022

  Customer Service Representative

  • 𝗣𝗮𝘆𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴: Managed the processing of payments, adjustments, and refunds, ensuring accurate and timely transactions.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗮𝗻𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Responded to incoming calls, emails, and chats from customers and partners, addressing inquiries, providing information, and resolving complaints effectively.

• 

  Atlantic Bakery and Cafeteria

  Jan 2023 - Jun 2023

  Audit and Compliance Staff

  Responsibilities:• 𝗜𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝗮𝗻𝗱 𝗖𝗮𝘀𝗵 𝗔𝘂𝗱𝗶𝘁𝗶𝗻𝗴: Conducted regular audits of inventory and cash flow through SAP, ensuring accuracy and compliance with financial records.• 𝗖𝗮𝘀𝗵 𝗮𝗻𝗱 𝗖𝗵𝗲𝗾𝘂𝗲 𝗟𝗶𝗾𝘂𝗶𝗱𝗮𝘁𝗶𝗼𝗻: Performed thorough audits of cash and cheque transactions for proper liquidation and reconciliation.• 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝘂𝗱𝗶𝘁𝘀: Oversaw day-to-day operations, including fleet management, property oversight, and job order audits, to ensure efficiency and compliance with internal standards.• 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗔𝘀𝘀𝘂𝗿𝗮𝗻𝗰𝗲: Ensured adherence to corporate processes and procedures, ensuring full compliance with local and international laws and regulations.• 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀 𝗮𝗻𝗱 𝗙𝗹𝗲𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Managed logistics operations and fleet tracking systems, including GPS tracking, to optimize performance and reduce costs.• 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗖𝗼𝗻𝘁𝗿𝗼𝗹 & 𝗔𝘂𝗱𝗶𝘁𝗶𝗻𝗴: Supervised property control and auditing practices to ensure assets were accurately tracked, maintained, and compliant with company policies.Achievement:• Created automation that increased reporting efficiency by 50%, saving 96 hours per month Show less

• 

  IBM

  Jun 2023 - now

  Achievement:• Client Recognition Program Awardee• Created a tool that increased the process efficiency by 3,333% for complex mass requests, reducing a 5-month workload to just 3 days. Achievement:• IBM Client and Partner Success Award 2024• Implemented numerous process workflows to increase the process efficiency of the team• No recorded out of SLA and Error Log

  • Global Trade Compliance Analyst

    Mar 2025 - now

  • Supplier Relationship Management Authorization Analyst

    Jan 2024 - Mar 2025

  • Travel and Expense Auditor

    Jun 2023 - Mar 2025