Monica Turlac

Experience

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  Various Companies

  Dec 2010 - Aug 2012

  Recruitment & Selection/ Office assistant

  Efficiently managed administrative tasks such as errands, scheduling sessions, and client communication.Maintained accurate database records, promoted job opportunities, and conducted resume screenings.Played an active role in recruitment through ad posting, resume screening, and interview coordination.Demonstrated strong organizational skills in appointment management and candidate inquiries.Contributed to candidate selection by conducting interviews and offering valuable feedback to candidates and 3rd parties.Ensured data accuracy and efficiency in the comprehensive database, including interview scheduling. Show less

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  Calin Vladoianu - Private law practice

  Jan 2015 - Nov 2015

  Electronic Document Archivist

  - Processed incoming mail and meticulously analyzed contracts, verifying data accuracy.- Prepared contracts in adherence to official templates, ensuring confidentiality and meeting strict deadlines. - Maintained an efficient electronic archive system for secure data storage. - Meeting deadlines in a high paced environment

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  Accenture

  Jun 2016 - now

  - Strategized and created effective workshop plans for the entire fiscal year across UK, Belgium, Denmark, and Spain.- Proficiently managed workshop scheduling and logistics, maintaining constant communication with Microsoft Customer Success Account Managers and Customer Engineers.- Developed and implemented effective advertising strategies for workshop plans, resulting in increased customer attendance.- Provided exceptional support, promptly addressed requests, and adhered to SLAs.- Offer comprehensive functional and/or technical assistance to address customer concerns, incidents, problems, requests, and inquiries- Creating reports, conducted quality checks- Led team tasks such as monitoring team member’s time off, trainingand mentoring new members- Collaborate with relevant support teams or product teams, as necessary, to ensure prompt resolution of requests and issues- Working with a ticketing system such as ServiceNow-Training and mentoring new joiners- Primary duties revolve around customer interaction, customer care Show less - Executed Workday transactions, including approvals, corrections, cancellations, rescissions, and time off adjustments, with precision and efficiency- Provided comprehensive HRBP support for diverse HR projects, offering valuable assistance specifically in Human Capital Management software, Workday.- Executed critical transactions and drafting contracts for diverse business processes, including benefits administration, employee data administration, knowledge management admin, and leave administration.- Displayed exceptional responsiveness and professionalism in handling client needs and inquiries via various communication channels.- Acted as a crucial link between employees, candidates, third parties, and Local HR, ensuring seamless information flow. - Consistently met Service Level Agreements (SLAs) - Effectively utilized Workday and ServiceNow. Show less

  • Learning Operations Analyst

    Jan 2023 - now

  • Workshop Management

    May 2018 - Feb 2023

  • HR Admin & support

    Jun 2016 - May 2018