Andrew Bonner

Experience

• 

  Little Victories Coffee

  Jan 2017 - Jan 2020

  General Manager

  As the General Manager at Little Victories Coffee Roasters, I oversaw all aspects of day-to-day operations across two business locations. In addition to managing bi-weekly schedules to ensure alignment with demand and optimize workforce capacity, I conducted performance reviews and provided ongoing support to the team to maintain high standards of service. I prioritized effective communication with stakeholders to relay scheduling details and fostered a culture of continuous improvement by reviewing metrics and addressing scheduling challenges. Furthermore, I ensured the delivery of quality products and upheld brand standards, contributing to the overall success and reputation of the organization. Show less

• 

  Shopify

  Apr 2021 - Apr 2024

  In my role at Shopify, I managed the scheduling operations for over 400 agents across multiple lines of business and timezones, ensuring effective coverage and compliance with international legal standards. My duties involved coordinating daily operational schedules and special events, as well as collaborating closely with forecasting teams to align these schedules with anticipated demands. Additionally, I utilized advanced data analysis tools to generate comprehensive reports, providing business leads with crucial insights to inform strategic business decisions. Show less As a Support Advisor at Shopify, I specialized in delivering solution-oriented assistance, focusing on maintaining a positive position to ensure an exceptional support experience for merchants. My responsibilities included mentoring colleagues to enhance workflow efficiency and providing tailored support that addressed the diverse needs of our merchants. I actively contributed to team initiatives, employing a keen understanding of Shopify’s products and services to facilitate effective problem-solving and maintain high customer satisfaction levels. Show less

  • Workforce Planning Specialist - Scheduling

    May 2022 - Apr 2024

  • Support Advisor

    Apr 2021 - May 2022
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  Maximus Canada

  May 2024 - now

  Workforce Planning Scheduler