Doug Manis

Doug Manis

Technical Writer

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location of Doug ManisSeattle, Washington, United States

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  • Timeline

  • About me

    Scrum master | QA manager | assurer of quality

  • Education

    • University of Washington

      -
  • Experience

    • Mannesmann-Tally

      Jul 1992 - Dec 1993
      Technical Writer

      Wrote user guides and maintenance manuals for computer printers.

    • Quest Integrated

      Jan 1994 - May 1995
      Technical Editor

      Edited technical proposals, scientific reports, user guides, and journal articles for a government research contractor.

    • Washington Mutual

      Jun 1995 - Dec 1998
      Technical Writer

      * Wrote Windows and HTML Help for back office banking software. * Wrote and published software user guides, policies and procedures manuals, and training materials for the telephone banking group. * Wrote Washington Mutual’s Code of Conduct for the Executive Ethics Committee. * Wrote a comprehensive guide for converting American Savings Bank branches to Washington Mutual.

    • Microsoft

      Jan 1999 - Jun 1999
      Technical Editor

      * Edited multi-media training products for technical accuracy. Titles include FrontPage and Access. * Edited narrator scripts for consistency in style and tone according to the Microsoft Manual of Style for Technical Publications.

    • Webforia

      Jun 1999 - Dec 2000
      Web Producer

      * Designed, built, and managed online communities for a commercial research website. Advised other developers on the features that the web publishing platform should offer. * Wrote and published print and online user, developer, reference guides, and online help for Webforia Organizer and Reporter web search applications. * Managed customer accounts for the Webforia Clickbar desktop web search tool.

    • RadioFrame Networks

      Jan 2001 - Mar 2009

      * Designed and implemented real-time embedded systems and applications in VxWorks and Linux environments. (C and C++)* Design and implemented web-based management interfaces for embedded software products using (X)HTML, CSS2, JavaScript, MySQL, and PHP on VxWorks real-time and Linux platforms. * Wrote software requirements and designs. * Wrote installation procedures, maintenance guides, operator manuals, developer guides, and online help. * Built and maintained the corporate website. * Built and maintained the corporate intranet, including: - Online tool to convert Microsoft Office documents (.doc, .xls, .ppt) to PDF.- Online tool to generate properly formatted, dated, and signed document templates. - Set up wikis and content management tools for employees to publish their own content, including status reports and HR documentation. - Online document repository.

      • Platform Software Engineer

        May 2004 - Mar 2009
      • Web Developer

        Jan 2001 - Dec 2004
    • Ivy

      Mar 2009 - Jul 2010
      Web Developer

      * Built and maintained the corporate website. * Implemented UI to manage user accounts.

    • Airbiquity

      Jul 2010 - Feb 2024

      * Scrum Master for the cloud services product team. * Streamlined the Quality Assurance processes. * Integrated the QA effort into the main software development cycle. * Aligned the QA team’s performance with business goals and mentored direct reports. * Offered technical coaching to SDETs and nurtured their career goals. * As Scrum Master, coached a collection of developers, SDETs, and technical writers into a high-output scrum team that in three months time: * reduced regression test pass time by 90%. * reduced the average life of a by 80%. * increased their release cadence by 50%.* Unified the development, QA, and documentation work into a single software development lifecycle.* Streamlined the engineering processes for software requirements, test cases, and user documents. * Scheduled SDET work, planned sprints, tracked and reported progress. * Swiftly prioritized bug fixes and resolved blocking issues. * Raised customer-reported issues to the leadership team. * Tested an OTA telematics solution for monitoring fuel usage in commercial vehicle fleets. * Led integration testing with third-party web services. * Functional testing of embedded in-vehicle devices.

      • Quality Assurance Manager

        Dec 2022 - Feb 2024
      • Project Manager

        Jul 2021 - Feb 2024
      • Quality Assurance Lead

        Mar 2014 - Jul 2021
      • Quality Assurance Engineer

        Jul 2010 - Mar 2014
  • Licenses & Certifications