Doug Manis

Experience

• 

  Mannesmann-Tally

  Jul 1992 - Dec 1993

  Technical Writer

  Wrote user guides and maintenance manuals for computer printers.

• 

  Quest Integrated

  Jan 1994 - May 1995

  Technical Editor

  Edited technical proposals, scientific reports, user guides, and journal articles for a government research contractor.

• 

  Washington Mutual

  Jun 1995 - Dec 1998

  Technical Writer

  * Wrote Windows and HTML Help for back office banking software. * Wrote and published software user guides, policies and procedures manuals, and training materials for the telephone banking group. * Wrote Washington Mutual’s Code of Conduct for the Executive Ethics Committee. * Wrote a comprehensive guide for converting American Savings Bank branches to Washington Mutual.

• 

  Microsoft

  Jan 1999 - Jun 1999

  Technical Editor

  * Edited multi-media training products for technical accuracy. Titles include FrontPage and Access. * Edited narrator scripts for consistency in style and tone according to the Microsoft Manual of Style for Technical Publications.

• 

  Webforia

  Jun 1999 - Dec 2000

  Web Producer

  * Designed, built, and managed online communities for a commercial research website. Advised other developers on the features that the web publishing platform should offer. * Wrote and published print and online user, developer, reference guides, and online help for Webforia Organizer and Reporter web search applications. * Managed customer accounts for the Webforia Clickbar desktop web search tool.

• 

  RadioFrame Networks

  Jan 2001 - Mar 2009

  * Designed and implemented real-time embedded systems and applications in VxWorks and Linux environments. (C and C++)* Design and implemented web-based management interfaces for embedded software products using (X)HTML, CSS2, JavaScript, MySQL, and PHP on VxWorks real-time and Linux platforms. * Wrote software requirements and designs. * Wrote installation procedures, maintenance guides, operator manuals, developer guides, and online help. * Built and maintained the corporate website. * Built and maintained the corporate intranet, including: - Online tool to convert Microsoft Office documents (.doc, .xls, .ppt) to PDF.- Online tool to generate properly formatted, dated, and signed document templates. - Set up wikis and content management tools for employees to publish their own content, including status reports and HR documentation. - Online document repository.

  • Platform Software Engineer

    May 2004 - Mar 2009

  • Web Developer

    Jan 2001 - Dec 2004
• 

  Ivy

  Mar 2009 - Jul 2010

  Web Developer

  * Built and maintained the corporate website. * Implemented UI to manage user accounts.

• 

  Airbiquity

  Jul 2010 - Feb 2024

  * Scrum Master for the cloud services product team. * Streamlined the Quality Assurance processes. * Integrated the QA effort into the main software development cycle. * Aligned the QA team’s performance with business goals and mentored direct reports. * Offered technical coaching to SDETs and nurtured their career goals. * As Scrum Master, coached a collection of developers, SDETs, and technical writers into a high-output scrum team that in three months time: * reduced regression test pass time by 90%. * reduced the average life of a by 80%. * increased their release cadence by 50%.* Unified the development, QA, and documentation work into a single software development lifecycle.* Streamlined the engineering processes for software requirements, test cases, and user documents. * Scheduled SDET work, planned sprints, tracked and reported progress. * Swiftly prioritized bug fixes and resolved blocking issues. * Raised customer-reported issues to the leadership team. * Tested an OTA telematics solution for monitoring fuel usage in commercial vehicle fleets. * Led integration testing with third-party web services. * Functional testing of embedded in-vehicle devices.

  • Quality Assurance Manager

    Dec 2022 - Feb 2024

  • Project Manager

    Jul 2021 - Feb 2024

  • Quality Assurance Lead

    Mar 2014 - Jul 2021

  • Quality Assurance Engineer

    Jul 2010 - Mar 2014