Ashton Yon

Experience

• 

  Sure South Atlantic Ltd

  May 2013 - Apr 2016

  Contact Support Centre Manager

  • Conduct six monthly staff appraisal reviews and 1:1s • Compiled the monthly duty rota• Ensure all staff’s overtime timesheets are accurate before submission to HR and payroll.• Managed and monitored annual leave, sickness and absence records• Ensured relevant procedures and manuals are updated and followed• Structured an Induction and training itinerary for new starters• Administrative records are completed accurately and on time• Trained new starters and identify training requirements for existing staff• Produce weekly reports of new starters's progression• Ensured compliant with the health and safety guidelines and Data Protection Law• Involved with the recruitment and interviewing process• Identified areas of the business where improvements can be made• Liaising with internal and external members• Managed five employees• Ensured service and KPIs are met for telephone directory enquiries, communication faults, mobile helpline, customer service aftercare, , alarm systems and maritime duties/ distress calls.• Handled employee relations and managed conflict Show less

• 

  Newpark Solutions Ltd

  Nov 2017 - Jan 2021

  Customer Service Supervisor
• 

  South Gloucestershire Council

  Feb 2021 - now

  -Supports hiring managers to create and match roles to suitable apprenticeships.-Provides Information, advice, guidance and coaching to staff interested in apprenticeships for themselves of team members.-Manages the procurement and contract management of training providers.-Manages the Apprenticeship Levy and all payments to training providers via the digital apprenticeship service account.- Developing and implementing a strategy for the expansion of apprenticeships within the council.-Offers support to managers and apprentices throughout the duration of the apprenticeship.- Providing pastoral support to our internal and current apprentices. Show less

  • Apprenticeship Coordinator

    Dec 2021 - now

  • HR Resourcing

    Feb 2021 - Dec 2021