Chengyao Bai

Experience

• 

  Burger King BK Singapore

  Dec 2019 - Mar 2020

  Part-Time Cashier

  • Worked with team to provide timely customer orders.• Demonstrated effective communication skills by speaking to customers from various nationalities• Disciplined time management efficiencies and adaptability as managing both academic progress and heavy workload• Worked well under pressure as some customers might be rushing for flight

• 

  IKEA

  Jun 2020 - Sept 2020

  Business Process Intern

  • Worked with group to assess the existing business processes’ bottlenecks and justify the KPI metrics.• Deep dive into IKEA's logistical workflows and process steps to document process steps and identify gaps / business challenges for business continuity and improvement planning• Displayed excellent research skills on technologies and industry best practices to onboard to alleviate business challenges and achieve better operational efficiency• Assist in the design and implementation of Business Process Improvement & Automation projects / workflows (e.g. use of Macros, RPAs, VBAs, onboarding of new Manpower Planning & Project Costing tool etc) and proposed feasible solutions to optimise the current process. Show less