Carlos Lopez Rodriguez

Experience

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  Telefónica

  Jan 2003 - Jan 2004

  Telefónica Customer Service Assistant (En-Sp)

  Provided help desk for English speaking customers.Guided customers by Customer's section at company's website.Welcomed customers to their services purchased.Arranged customer surveys to improve service quality.Organised appointments between customer and technicians to set up service provided.

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  Ya.com

  Jan 2006 - Oct 2011

  Ya.com IT Support Assistant

  Assisted customers with network problems by phone.Setting up new users' accounts and profiles and dealing with password issuesPrioritising and managing many open cases at one time.Troubleshooting system and network problems and diagnosing and solving hardware or software faults.Analysing call logs to spot trends and underlying issues.Successfully interacted with customers.

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  FedEx

  Oct 2011 - Feb 2015

  Customer Relations Representative Europe, Middle East, Indian Subcontinent and Africa

  Front/backoffice. Billing, Tracking, Quotes and Budget, Supplies, Paperwork assistance, Customs Export/ImportProvided quality communication and customer support for each client.Dealt with import-export paperwork to release parcels from customs.Facilitated back-up for other customer service representatives when needed.Assisted customers with shipping complaints and delivery exceptions.Answering incoming telephone calls, listening to customer concerns, developing apropiate solutions and generating reports to record all call/account details.Managed a busy and diverse workload, prioritising and responding to urgent situations effectively. Show less

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  Grupo A3Satel

  Mar 2015 - Dec 2015

  Sales Office Assistant

  Provided support to the sales function by looking for opportunities to cross-sell, provided add-ons and upsold where it was possible.Undertook general office duties, including administration, booking in materials, checking invoices and dealing with account payments.Dealt with customers on the telephone and face to face by advising customers on any queries they may have had in relation to products and services.Processed orders.Handled inbound and outbound calls from our customers looking to make and place orders.Interfaced with customers and suppliers. Show less

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  Simply Supplements

  Feb 2016 - Jul 2017

  Online Assitant & European Customer Service Advisor at Simplysupplements.es

  Translating and proofreading work – English/Spanish/FrenchProviding an efficient and effective service to our international customers through telephone and email communication, understanding their needs and requirements, working to exceed these wherever possible;Demonstrating a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognizing the importance and benefits of effective team working;Delivering customer service in line with ‘best practice’. Ensuring compliance with relevant policies;Providing point of contact for customer inquiries, dealing with these through to a successful outcome;Building and maintaining relationships with new and existing customers;Managing Shopping Channels: Amazon seller and eBayCreating deals and reporting on GrouponMaintaining a friendly and helpful attitude to customers, potential customers and colleagues ensuring the Company is always presented in a positive manner; Updating the international websites through our CMS systems, including stock, discount codes, special offers and products descriptionsAssisting with international marketing campaigns. Managing Shopping Channels such us Amazon and eBaySupporting SEO through Google Adwords Keyword planner and managing Google AnalyticsAffiliate Marketing on Trade Tracker and VE InteractiveAchieving set targets and KPI’s ensuring all requests are executed to deadline;Performance reporting;Campaign/project and customer service administration;Working flexibly and scheduling within a busy department;Blog engagement, blog targetting, content curation and Social BookmarkingDesign of promotional material on Canva.com Managing marketing initiatives and updating Company's Social media profiles and its advertisinghttps://www.facebook.com/SimplySuppsES/https://twitter.com/simplysuppsEShttps://es.pinterest.com/simplysuppses/https://plus.google.com/+SimplysupplementsEs Show less

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  Zephus Ltd

  Jul 2017 - Oct 2017

  Data Administrator - North and South America

  Harvested financial information through a daily download of company press releases, stock exchange announcements and news stories regarding mergers, acquisitions, and other corporate transactions. Interpreted financial data and other financial information in relation to corporate transactions. Quality checked historical deal records to ensure the Zephyr database reflected and provided a consistent high standard of data and analysis. Analysed specific transactions to determine whether or not they meet the inclusion criteria for the Zephyr database Cleaned and updated the Zephyr database to ensure that deal records and company records were up to date, accurate and comprehensive Tracked and updated deal records until completion Completed bespoke projects related to the continued maintenance of a high-quality database. Show less

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  Emirates

  Nov 2017 - Nov 2018

  Sales And Service Agent

  Sales and Customer Service Quoted and sold airfares from the airline reservation system using the in-house quotation system Changed reservations and actively cross-sold flights where services are full or unavailable. Offered and sold Emirates ancillaries to include Hotels, car hire, and tours. Converted calls into direct sales and constantly looked for sales opportunities when servicing calls. Offered all Emirates special products, promotions, and offers at all times. Ensured a high standard of customer service is maintained at all times by identifying the caller's needs and offering the appropriate products and services. Reminded passengers of the legal requirements covering their journey and ensure all passports, visa and health issued are explained and fully covered. Offered passengers Emirates special services and where applicable booked special meal, wheelchair requests, and seating. Ensured high standards of service are maintained when dealing with internal customers as well as external customers. Show less

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  Clickoo

  Apr 2019 - Dec 2019

  PPC Assistant