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Dave Simpson

Dave Simpson

Followers of Dave Simpson674 followers
location of Dave SimpsonHalifax, Nova Scotia, Canada

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  • Timeline

  • About me

    Sr. Technical Team Lead at Manulife Financial

  • Education

    • Atlantic Computer Institute

      1992 - 1993
      Applied Computer Technology Diploma Information Technology Diploma

      Activities and Societies: Programming, Spreadsheet

    • Acadia University

      1982 - 1987
      Bachelor of Business Administration (BBA) Finance/Informatiotion Techlogy Bachelor Degree

  • Experience

    • TIANS

      Jan 1993 - Jan 1998

      • Accountant

        Jan 1993 - Jan 1998

      • Accountant

        Jan 1993 - Jan 1998

    • EDS Group

      Apr 1998 - Oct 1999
      Lotus Domino Administrator

      • Helped in the preparation for Y2K. • User account creation and administration.

    • Maritime Life Assurance Company

      Oct 1999 - Dec 2004
      Senior Lotus/Domino Administrator/ Webmaster

      • Planned and implemented software upgrades• Mentored, trained staff and was part of the hiring process• Created , Documented and carried out Disaster Recovery plans• Installed BlackBerry Enterprise Server and Sametime service into production.• Installed and maintained software (Vignette) for the company’s Public web site and Intranet site• Installed and supported Microsoft Commerce Server.• Provided level 2 and 3 level support to the company’s desktop team in person and by telephone. Show less

    • IBM Canada Ltd.

      Dec 2004 - Nov 2007
      Team Lead - Senior Lotus/Domino Administrator

      • Acting as team lead and mentor for contractors and other IBM staff, including say in hiring and Performance Reviews. • Work as Intermediary between team and IBM Customers during Problem Management/Change Control Meetings• Work in an on call rotation as a 3rd Level support in a 24/7 environment• Maintaining and implementing a stable BES for an IBM customer• Performing software maintenance and upgrades• Lead several projects in the upgrading of Software to an Enterprise Level. • Writing documentation for Disaster Recovery solutions and helpful hints for customer’s service desks. Show less

    • BlackBerry

      Nov 2007 - Jan 2014

       Working on a team to support Fortune 500 companies with their BlackBerry solutions.  Providing root analysis of customer server crashes, handheld device issues Installing, and testing of new releases.  Communicating verbally and written to global customers regarding server issues Testing Customer Configurations to see if the customers incident can be reproduced

      • Support Account Manager

        Sept 2009 - Jan 2014

      • Intermediate Analyst Premier Support

        Nov 2007 - Sept 2009

    • Manulife Financial

      Feb 2014 - now
      Sr. Messaging Consultant

  • Licenses & Certifications

    • Lotus Domino Professional

      IBM
      Dec 2013

  • Volunteer Experience

    • Volunteer in driving Cancer patients to appointments

      Issued by Self-Organized on Jun 2013
      Self-OrganizedAssociated with Dave Simpson