Jeff Mason

Experience

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  Accenture

  Mar 1985 - May 1989

  Senior Consultant
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  Hunter Business Direct

  May 1989 - Sept 1989

  Lead Systems Analyst
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  Jarden Consumer Solutions

  Oct 1989 - Jan 1991

  Project Leader - Order Processing/Distribution Systems
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  McLane Company, Inc.

  Jan 1991 - Aug 1993

  Project Leader MIS
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  Harley-Davidson Motor Company

  Jan 1994 - Aug 2009

  Managed staff of more than 40 employees, contractors and college interns responsible for supporting client hardware devices (PCs, laptops, phones, printers, etc.) at all 14 H-D facilities. Provided continuous (24x365) IT helpdesk and desktop support services companywide. Managed IT department of +30 IT professionals responsible for providing application development & support, voice/data/video communications, data center operations, and desktop & help desk support to four diverse business operations located throughout Greater Milwaukee (WI). Partnered with key business leaders in Manufacturing and Distribution to devise IT strategies that enabled their business plans. Jointly created multi-year application development programs to achieve metric-driven business objectives. Led team of project managers who delivered their business solutions on time, within budget while meeting or exceeding customers’ quality expectations. Served on leadership team responsible for building a 320,000 sq/ft "greenfield" final assembly plant costing $85M. Managed team responsible for providing local application development & support, network infrastructure, data center operations, and desktop & help desk support to this multi-shift factory producing 180 motorcycles per day. Led all phases of the system development life cycle: requirements definition; project justification (business case); systems integrator selection; hardware/software selection & installation; custom software design, build & test; end-user training; application roll-out; and post-implementation system support. Coordinated the integration of a wide variety of hardware and software systems. Led diverse teams of business leaders, IT professionals, and end-users.

  • Technical Services Manager – Client Services

    Jun 2006 - Aug 2009

  • IT Site Manager – Powertrain Operations; Parts & Accessories Distribution Center; Corporate Office

    Jan 2002 - May 2006

  • IT Systems Manager – Application Development

    Jan 2000 - Dec 2001

  • IT Site Manager - Kansas City Final Assembly Plant

    Sept 1996 - Dec 1999

  • IT Project Manager - Application Development

    Jan 1994 - Aug 1996
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  Rockwell Automation

  Feb 2010 - Nov 2013

  Managed staff of seven employees and contractors responsible for supporting 7000+ mobile devices (smartphones, cell phones, wireless broadband devices) across North and Latin America.• Led global smartphone upgrade initiative which replaced 4000 RIM BlackBerrys with Apple iPhones.• Established SAP Afaria (Cloud Edition) as the company’s mobile device management solution. Maintained supplier relationship with managed service provider that delivered helpdesk and desktop support to 12,000+ knowledge workers in the Americas. Outsourced desktop support in Latin America as well as the global PC client management function.

  • IT Operations Manager - Mobility Services

    May 2012 - Nov 2013

  • IT Operations Manager - Workplace Services

    Feb 2010 - Apr 2012
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  Oshkosh Corporation

  Feb 2014 - Sept 2016

  Senior Manager – End User Services (Corporate and Defense)

  Managed staff of 20+ employees, contractors and college interns responsible for supporting client hardware devices (PCs, laptops, barcode printers & scanners, smartphones, tablets, etc.) at dozens of office and factory locations in North America, EMEA, and APAC regions. Provided Tier II Service Desk support to end-users during US business hours.• Improved customer service levels by transforming the team’s culture to one of individual accountability through daily metrics reviews.• Led web/audio conference supplier transition from AT&T to InterCall.• Guided global smartphone upgrade (BlackBerrys to iPhones) and US wireless carrier consolidation. Show less