Celeste Mitchell

Experience

• 

  Incitec Pivot

  Jan 2004 - Jun 2014

  • Safety awareness* B2B sales • Responsible for Sales Forecasting accuracy• Target growth on products• Achieve Gross margin goals• Customer Management• Maintaining Market Share• Sales and Delivery Results maintaining / exceeding volumes for F07• Maintaining customer relationships• IT Skills, SAP - Advanced user, Lotus Notes, Microsoft – Access, Excel, Project and PowerPoint, IPL online, FertShed• Resolve customer complaints regarding products and service, conflict resolution• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.• Interpersonal Awareness• Results Orientation• Teamwork• Drive improvement Show less * Ensure EOM – EOFY processer’s are completed• IT Skills, SAP - Advanced user, Lotus Notes, Microsoft – Access, Excel, Project and PowerPoint• Resolve customer complaints regarding sales and service of team, conflict resolution• Plan and direct staffing, training, and performance review evaluations to develop team• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.• Interpersonal Awareness• Results Orientation• Take disciplinary action to address performance problems.• Teamwork• Holding people accountable• Problem Solving• Functional knowledge of the Fertilizer’s Industry.• Train workers in proper operational procedures and functions, and explain company policies.• Assign work schedules, following work requirements, to ensure quality and timely delivery of service. Show less • Resolve customer complaints and answer customers' questions regarding policies and procedures.• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.• Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.• Implement corporate and departmental policies, procedures, service standards and promotions in conjunction with management.• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.• Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.• Develop work schedules according to budgets and workloads.• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.• Interpret and communicate work procedures and company policies to staff.• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Train and instruct employees in job duties and company policies or arrange for training to be provided.• Coordinate activities with other supervisory personnel and with other work units or departments.• Develop or update procedures, policies, and standards within the team• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action. Show less • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.• Assist agent's with Report's - understanding reports• Process any discrepancies through SAP• Process Stock count in SAP• raising any adjustments in SAP on behalf of agent• Reconciling agent consignment stocks to reflect SAP• Process Stock takes for Agent Consignment and record data using computer.• ICO was in addition to my CSR role (refer Customer Service Rep for additional role experience)• Handling Agent enquiry's regarding Stock takes, account adjustments, complaints and stock discrepancies• Problem solve agent issues with consignment stock or resupplies• Monitor inventory levels and requisition or purchase supplies by agents• Problem solving for agents for Options or accounts Show less High level of organizational skills, including accuracy and attention to detail.• Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.• Strong IT skills (Strong SAP, Lotus Notes, Excel, Windows, Complaint Data Base, IPL Online order system, Claims register, CISCO Phone system- ( I am Customer Service's problem solver)• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.• Ability to work both automosly and in a team environment.• Check to ensure that appropriate changes were made to resolve customers' problems.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.• Strong SAP Knowledge• Building and Maintaining customer relationships• Quick data entry, product knowledge, Call campaigns completed• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.• Negotiation Skills with product supply and agent inventory customer complaints. 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  • Area Sales Manager

    Feb 2011 - Jun 2014

  • Southern Supervisor Customer Service

    Feb 2005 - Feb 2012

  • Customer Service Team leader

    Aug 2007 - Oct 2009

  • Agent Inventory Manager

    May 2006 - Oct 2009

  • Customer Service Representative

    Jan 2004 - Apr 2006
• 

  Wengfu Australia

  Jun 2014 - Oct 2014

  Project Officer
• 

  A4e Australia

  Mar 2015 - Jun 2015

  Employment Advisor
• 

  Gforce Employment Solutions

  Jun 2015 - Jun 2017

  Business Development Officer
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  Incitec Pivot Limited

  Jun 2017 - now

  Regional Business Manager