Deep Enrich
Nando Putranto
Night Manager
5000 followers
Sleman, Yogyakarta, Indonesia
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About me
Operations Manager at Concentrix
Education
Universitas Pembangunan Nasional Veteran Jakarta
1999 - 2002Diploma AccountingUniversitas Pembangunan Nasional Veteran Jakarta
-Accounting
Experience
Princess Cruises
Aug 2004 - Oct 2010Night Managerhandling customer on Service, handle complaint, safety life on board
PT Bank Mega Tbk.
Jun 2011 - Feb 2012Costumer service mega carrefourhandling Credit card, handling complaint, activation Credit Card, billing information
PT AXIS Telekom Indonesia
Feb 2012 - Sept 2012Call Center RepresentativeHandling complaint Customer on English, inquiry from customer, handling incoming calls
PT Bestbuy Home Shopping
Oct 2012 - Jan 2016Call Center SupervisorManaging incoming calls service calls, sales oriented, coaching, training and manage after sales customer
Accenture
Apr 2016 - May 2021Handle Team Lead and maintain scorecard for achievement KPI Team Leader for Customer Experience in Grabtaxi
Bussiness Process Delivery Manager
Feb 2019 - May 2021Customer Contact Comms Analyst
Apr 2016 - Feb 2019
Concentrix
May 2021 - nowOperations Manager
Licenses & Certifications
- View certificate
Embracing Change at Work
SkillsoftOct 2023
- View certificate
Navigating Challenging Situations with Diplomacy and Tact
SkillsoftAug 2023 - View certificate
Six Sigma: Project Management Basics
SkillsoftMar 2023
Languages
- enEnglish
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