Nando Putranto

Nando Putranto

Night Manager

Followers of Nando Putranto5000 followers
location of Nando PutrantoSleman, Yogyakarta, Indonesia

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  • Timeline

  • About me

    Operations Manager at Concentrix

  • Education

    • Universitas Pembangunan Nasional Veteran Jakarta

      1999 - 2002
      Diploma Accounting
    • Universitas Pembangunan Nasional Veteran Jakarta

      -
      Accounting
  • Experience

    • Princess Cruises

      Aug 2004 - Oct 2010
      Night Manager

      handling customer on Service, handle complaint, safety life on board

    • PT Bank Mega Tbk.

      Jun 2011 - Feb 2012
      Costumer service mega carrefour

      handling Credit card, handling complaint, activation Credit Card, billing information

    • PT AXIS Telekom Indonesia

      Feb 2012 - Sept 2012
      Call Center Representative

      Handling complaint Customer on English, inquiry from customer, handling incoming calls

    • PT Bestbuy Home Shopping

      Oct 2012 - Jan 2016
      Call Center Supervisor

      Managing incoming calls service calls, sales oriented, coaching, training and manage after sales customer

    • Accenture

      Apr 2016 - May 2021

      Handle Team Lead and maintain scorecard for achievement KPI Team Leader for Customer Experience in Grabtaxi

      • Bussiness Process Delivery Manager

        Feb 2019 - May 2021
      • Customer Contact Comms Analyst

        Apr 2016 - Feb 2019
    • Concentrix

      May 2021 - now
      Operations Manager
  • Licenses & Certifications