Marcus M.

Experience

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  AT&T

  May 1993 - Dec 2001

  Asia Pacific Product Marketing Manager
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  PT Excelcomindo Pratama (XL)

  Feb 2002 - Nov 2004

  Banking & Value Added Services Manager
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  Motorola

  Nov 2004 - Sept 2005

  Country Product Marketing Manager
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  PT AXIS Telekom Indonesia

  Sept 2005 - Nov 2013

  • Led a team of over 40 staff members and 270 outsourced staff in 5 areas in Central Java, successfully turning around business from negative trend to positive growth for 9 consecutive months.• Implemented strategic sales initiatives resulting in increased revenue and market share in the region.• Developed and executed comprehensive sales plans to drive business growth and exceed targets. • Directed a team of 30+ to support sales and distribution at Axis Telekom, improving coverage and efficiency by 70%.• Implemented strategic initiatives to drive sales growth and streamline distribution processes.• Achieved significant revenue increase through effective sales support and distribution strategies. • Led a team of 150 full-time staff and 1500 outsourced staff across 8 regions, driving a 500% revenue growth in 18 months.• Implemented controls and monitoring to eliminate fraud and inefficiencies, transforming AXIS Shop into a profit center.• Spearheaded a new operation process resulting in improved sales organization efficiency. • Managed a team of 30 full-time staff and 100 outsourced staff to realign company strategy in customer service, focusing on cost reduction and quality improvement.• Redefined short and long-term strategies to optimize cost structure and service portfolio, resulting in $2M annual savings in outsourcing costs and increased customer satisfaction. • Led a team of five in developing short and long-term mobile data strategy at PT AXIS Telekom Indonesia.• Enhanced NTS/AXIS data infrastructure and services during initial stages for improved efficiency.• Spearheaded the definition of mobile data strategy, resulting in increased data service quality and customer satisfaction.

  • GM – Head of Regional Sales (Central Java)

    Feb 2013 - Nov 2013

  • GM – Head of Sales and Distribution Support

    Aug 2010 - Jan 2013

  • GM – Head of Sales

    Mar 2009 - Aug 2010

  • GM – Head of Customer Services

    Oct 2008 - Feb 2009

  • GM – Head of Product Development of Mobile Data

    Sept 2005 - Oct 2008
• 

  Ooredoo Myanmar

  Jan 2014 - Apr 2014

  Director of Sales Operation & Planning

  • Managed setup of end-to-end sales operation and distribution system.• Developed a sales operation team with international members for business processes.• Defined and delivered end-to-end systems with key partners, Accession and Huawei.

• 

  Microsoft

  May 2014 - Nov 2016

  Head of Sales & Channel Operation

  • Led a team of 18 staff members to oversee channel operations, business development, and retail management in Indonesia.• Managed over 500 promoters and 50 field forces to drive a 1300% YoY growth in Lumia phone activations.• Developed new retail and partner management strategies to improve operational efficiency and achieve a 250% growth in mobile devices business.

• 

  HMD Global

  Dec 2016 - Jan 2021

  Head Of Business Operations

  • Managed end-to-end Sales and Business Operations of Nokia Phones and companion products, including sales planning, forecasting, and budgeting processes.• Developed Go-To-Market strategy for product launches and managed partner acquisition and development.• Achieved 138.6% country financial achievement in 1H2017 and hit 2019 country contribution margin target.

• 

  GajiGesa

  Oct 2021 - Feb 2022

  VP Enterprise Sales
• 

  G4S

  Sept 2022 - now

  Sales and Commercial Director

  • Managing the end-to-end Sales and Commercial operations at G4S in Jakarta, Indonesia.• Revamped Sales & Commercial organization, delivered 2023 GET/GROW target by 107%.• Continuing Sales&Commercial service excellence; Delivered 2024 GET/GROW target by 100.6%, and building solid foundation to reach another success year in 2025