Robbert Schuller

Experience

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  Vodafone

  Jan 1999 - Jan 2001

  Customer service representative
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  Leiden University

  Jun 2006 - Sept 2006

  Research assistant
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  Waternet

  Mar 2007 - Jan 2008

  Customer service representative
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  Waternet

  Jan 2009 - Jul 2022

  As a Product Owner I have a central role in the Agile Release Train ‘Genereren Inkomsten'. My teams make an important contribution to achieving the goals of the Agile Release Train. I am the Product Owner of two agile teams. Team Content & CRO which consists of content managers and a CRO specialist and Team Online which consists of front-end developers, back-end developers, testers, a visual designer, a UX designer and a business analyst. The teams develop (dev) and maintain (ops) the websites waternet.nl and agv.nl. Team Online also maintains the corporate intranet.Team Content & CRO develops and maintains the content of waternet.nl and agv.nl. The team approaches content in a holistic manner. Team Content & CRO is responsible for the content on the sites, but it also does conversion rate optimization, maintenance and further development of the conversations of the automated chat, the team supports and advises Team Online in the development of new online features. To ensure a seamless brand experience from offline to online Team Content & CRO also develops the content for letters and bills. Team Online develops and maintains our websites and corporate intranet. At the moment the primary focus is on maintenance, getting rid of technical dept, implementing legislation such as WCAG 2.1 but also developing new features for our users. One of the important pivots I am working on is to treat UX as a process and not merely as a role in the team. Our goals. 80% of customer interaction should take place online and fully automized. A customer satisfaction rating of 8+. And we aim to become the best public service provider in the region. Show less As a Scrum Master, I have set up, supported, and coached multiple teams, including both DevOps teams and business teams. I played a crucial role in a scaled agile environment, where I organized PI (Program Increment) planning sessions, among other tasks.I elevated teams to a higher level of abstraction, not only fulfilling stakeholder requests but truly advancing stakeholders' objectives.I introduced user testing to enable teams to genuinely prioritize the user. Velocity served as a metronome for progress tracking.Team empowerment involves building and mentoring high-performing product teams, encouraging collaboration, and empowering individuals to innovate and excel. Show less

  • Senior Product Owner

    Sept 2021 - Jul 2022

  • Scrum Master

    Jul 2015 - Jul 2022

  • Online editor-in-chief

    Feb 2013 - Jul 2022

  • Traffic manager

    Dec 2011 - Mar 2013

  • Knowledge base content and functional manager

    Jan 2010 - Mar 2013

  • Planner / WFM specialist (back-up)

    Jan 2009 - Mar 2013

  • Senior Customer Service Representative

    Jan 2008 - Mar 2013

  • Project Employee

    Jan 2009 - Dec 2009
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  PVH Corp.

  Aug 2022 - Aug 2024

  Lead Product Owner

  My role breaks down into a program management part and an operational part. In Program Management, I orchestrate daily activities within the B2B domain, emphasizing collaborative planning, execution, and control. I establish governance structures and controls to ensure effective program delivery, serving as the owner and driver of the WHEN for a portfolio of connected projects. Supporting multiple teams in achieving program objectives, I collaborate cross-functionally to manage interdependencies and act as a central point for seamless communication. Identifying and managing risks collaboratively, I align deliverables with program goals and drive continuous improvement through data observability, fostering a culture of innovation.Operationally, I streamline digital selling operations by driving preparedness for selling seasons and managing in-season issues proactively. I oversee monitoring efforts and coach teams on product performance and tech improvements, while also driving process enhancements across Tech Support, Infrastructure, and Development teams to boost operational efficiency. Additionally, I help plan maintenance for the digital selling environment and facilitate communication with stakeholders to ensure smooth operations. Show less

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  FD Mediagroep

  Oct 2024 - now

  Scrum Master (via Epic Agility)
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  Epic Agility

  Oct 2024 - now

  Product Owner | Scrum Master