Misty A.

Experience

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  Jollibee Foods Corporation

  Jan 2009 - Jul 2009

  #Marketingassistant #customerservice• Providing effective and exceptional service to customers.• Always keep the station clean and organized according to Jollibee standards.• Do table hopping to ensure that the customers are satisfied with the service and if they have additional orders.• Knowledge about the new promos and products• Doing the monthly inventories of each promo item.• Handling contracts for bulk orders and preparing for delivery on the said date and time. Show less

  • Smart Crew Trainer

    Feb 2009 - Jul 2009

  • Cashier

    Jan 2009 - Feb 2009
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  Ayala Malls - Harbor Point

  Apr 2012 - Oct 2012

  Concierge

  #admin #sales #customerservice• Interacting with the customers to provide them with information to address inquiries regarding products, services, and areas inside and outside the mall.• collected customer feedback and made process changes to exceed customer satisfaction goals.• offering advice and assistance to customers, paying attention to special needs or wants.• exhibited high energy and professionalism when dealing with clients and staff.

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  Camayan Beach Resort and Hotel

  Dec 2013 - Aug 2015

  Guest Services Associate

  #customerservice #frontliner #reservation #admin• • Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention.• Collaborated with team members to handle guest requirements from check-in through check-out.• Oversees fast-paced front desk operations and guests' needs at a busy facility.• Taking hotel reservations over the phone and emails.• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.• Informed guests about hotel security features.• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.• Worked closely with guests, some VIPs or celebrities, with a high degree of respect for privacy.• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.• Provided each guest with a list of the resort's upcoming activities and events upon check-in to enhance stays.• Balance cash at the end of the shift and generate accounting reports for the benefits of the next shifts. Show less

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  Sharjah Golf & Shooting Club

  Sept 2015 - Jul 2018

  • Carried out day-to-day duties accurately and efficiently.• Demonstrated respect, friendliness, and willingness to help wherever needed.• Worked flexible hours, night, weekend, and holiday shifts.• Maintained energy and enthusiasm in a fast-paced environment.• Proved successful working within tight deadlines and a fast-paced atmosphere.• Offering friendly and efficient service to customers, handling challenging situations with ease.• Maintained excellent attendance record, consistently arriving at work on time.• Resolved problems, improved operations, and provided exceptional service to the team.• Exceeded goals through effective task prioritization and great work ethic.• Supervising and motivating staff members following facility policies and procedures• Provide administrative support in monitoring daily reports and providing the month-end membership, inventories, and including sales commission for both trainers and sales team.• Ensuring that all corporate members are up to date on membership and payments.• Created a day-to-day handout for daily tasks as per the operating procedures of the department.• Perform other duties related field as assigned by the HNR Director. Show less

  • Assistant Supervisor

    Jun 2017 - Jul 2018

  • Recreation and membership Receptionist

    Sept 2015 - Jun 2017
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  SKA International Group

  Jul 2018 - Oct 2022

  Procurement and Logistics Assistant

  • Participating in committee meetings.• Built and maintained professional relationships with clients and co-workers.• Maintained focus and organization to regularly complete tasks with precision, timeliness, and flexibility.• Communicating with vendors regarding inventory needs and negotiated prices to maintain profit margins.• Reviewed proposals, qualified vendors, and recommended optimal suppliers.• Providing purchased information to support budget planning, expenditures, and financial commitments.• Assisting with the preparation of purchase orders.• Maintained complete documentation and records of all purchasing activities.• Ensuring that the items in the warehouse are complete and counts are tallied in the reports.• Preparing and submitting inventory monthly reports and KPIs to the Project Manager.• Assisting Logistics Invoicing and RFQ for the Client.• Checking all the trackers of the team before submitting the end of reports to the Head of the department.• Perform other duties related to the field as assigned by the Head Department. Show less

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  Craftsman

  Oct 2022 - now

  Procurement Officer cum Admin

  • Built and maintained professional relationships with clients and co-workers.• Overseeing and supervising the procurement team for all activities of the purchasing department.• Communicate with the team for the materials needed for each project.• Assisting with order placement timing, supply/demand alignment, material replenishment, and supplier performance• Submitting RFQ to suppliers and reviewing proposals.• Develop sourcing strategies and research potential vendors.• Payment terms negotiation, optimization, and management• Preparing purchase orders for all approved quotations and ensuring that documentation/records of all purchasing activities and other files are all complete.• Ensuring that the material delivered is on time, of decent quality, and correct items per the project requirements.• Reconcile or resolve order discrepancies with supplies. • Receive, inspect, and distribute orders and other promotional materials.• Invoices to be submitted for payment to finance on time• Created a PO tracker and material costing sheet to provide purchase information cost to support budget planning, expenditures, and financial commitments.• Review inventory and update as required.• Communicate performances and project costs to management.• Assisting Logistics for shipment of manufactured items and other papers needed.• Placing a ticket for staff due for holidays.• Perform other duties related to the field as assigned by the Head Department. Show less