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Irina G.

Irina G.

Event Manager

Followers of Irina G.731 followers
location of Irina G.Barcelona, Catalonia, Spain

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  • Timeline

  • About me

    Google Service Manager at Webhelp

  • Education

    • Sinesia IT Solutions

      2021 -
      Desvolupament de Aplicacions Web amb Angular Computer Programming, Specific Applications

      JS, Angular +

    • FOMENT FORMACIO

      2021 - 2021
      GESTIÓ ÀGIL DE PROJECTES AMB SCRUM Project Management Diploma

    • SINENSIA IT SOLUTIONS

      2021 - 2021
      Curso Microsoft Excel 2016 nivell avançat 9.5

      ADMINISTRAR CONFIGURACIONS I OPCIONS D’UN LLIBRE.APLICAR DISSENYS I FORMATS DE DADES PERSONALITZADES.CREAR FÓRMULES AVANÇADES.CREAR TAULES I GRÀFICS AVANÇATS.

    • Institute of Foreign Languages, St. Petersburg

      2005 - 2010
      Bachelor's degree Translation and Interpretation, Applied Linguistics

    • Institut Jaume Balmes

      2018 - 2018
      Certificado "Ćonfección y Publicación de Páginas Web" Informática y Communicaciones Certificado de profesionalidad

      Activities and Societies: Alto conocimiento en CSS, HTML, JavaScript, PHP, MySQL, WordPress, Photoshop, building websites from scratch. HTLM5, CSS3, Javascript, PHP, Photoshop, Wordpress.

    • Hochschule Fulda

      2011 - 2014
      M.A. International Communication and European Studies Sociology

    • Herzen State Pedagogical University of Russia

      2002 - 2006
      Bachelor Degree Music Pedagogy

  • Experience

    • Monomax Congresses & Incentives

      Jun 2007 - May 2008
      Event Manager

      Translator, hostess

    • Lenfilm Video Ltd

      May 2008 - Nov 2010
      Translator, Interpreter

      XVII-XX International Film Festival “Message to Man”, XVII St. Petersburg International Film Festival “Festival of Festivals”, youth film festival “The Beginning".

    • Global Leads Group

      Aug 2012 - May 2017

      Development and implementation of ad campaigns in Digital channels: media, context, media relations, marketing communications.Manual testing, ticket creation.Freelancers coordination, negotiations of deals and campaigns. SEO optimization, Linkbuiding, copywriting, high-quality content creation, traslations, email marketing, social media marketing.

      • Marketing PR Lead

        Apr 2014 - May 2017

      • Content Manager (SEO optimization, Linkbuiding)

        Aug 2012 - Apr 2014

    • Mad Systems

      Sept 2018 - Dec 2018
      Web Designer Junior

      CSS, HTML, Wordpress, website maintenance

    • Webhelp

      Dec 2018 - Feb 2020

      Managing Process and Performance of several Agile teams for Google project:• Planning and coaching Russian, Spanish, French and German Agile teams' scopes and QA compliance. Providing trainings on processes and compliance.• Implementing improvements in real-time KPIs, workflows and providing reports.• Validations of GDPR Compliance, policy and security adherence.• Alignment process with vendors. Providing technical solutions for Google project:• Real-time chat, phone and email support• Resolving technical issues for cloud data migrations, data requests and accesses.• Tracking customer issues and keeping their data updated.• SLA deadline compliance and meeting quality targets.• Establishing trust with clients, ensuring overall client satisfaction.• Understanding clients' business challenges and tailoring the best solution for their specific needs.

      • Quality Assurance Manager for Google Workspace

        Aug 2019 - Feb 2020

      • Support Specialist Google Workspace

        Dec 2018 - Aug 2019

    • Webhelp

      Aug 2021 - now
      Google Service Manager

    • Concentrix

      Jul 2024 - now
      Account Manager

  • Licenses & Certifications