Reuben Agada

Experience

• 

  ICMA Services

  Mar 2010 - Feb 2011

  NYSC

  -Special monitoring of major tax agents to ensure compliance.-Tax audit and investigations.-Follow up on Tax audit Liabilities for payment-Educating Taxpayers on various tax computations accruable to the government.-Providing needed information on the computation of PAYE and WHT to companies.-Assisting companies to register as a PAYE agent with the Delta State Internal Revenue Services.-Attending to I.T-related problems in the Tax Offices. -Reconciliation of Revenue collection and normalization of tax payments. Show less

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  ICMA Professional Services

  Dec 2011 - now

  -Responsible for managing the resolution of application and system issues that arise from all deployed applications across different states.-Debug applications based on end-user feedback to simulate any reported error and proffering possible fixes to the development team.-Perform timely and appropriate escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service stability.-Lead and organize the team to analyze the root causes of incidents, and ensure resolution within the earliest possible time, review, and output the follow-up improvement measures and implementation plans.-Follow-up with clients on issues that require dedicated troubleshooting or data collection session.-Collaborating with stakeholders in defining project scope and requirements; translating requirements into highly specified project briefs, use cases, and other information to help the developers create a solution.-Translate concepts into user flows, wireframes, mock-ups, and prototypes that lead to intuitive user experiences.-Working closely with developers, testers, and a variety of end users to ensure technical compatibility and that client's needs are met as the project evolves. -Perform thorough application analysis during the development stage and when new features are added to ensure applications are deployed without bugs.-Monitor and support the design, development, and deployment of new/upgraded product to ensure that it continues to meet the expected specifications.-Overseeing implementation of new systems including data migration, parallel running of legacy and new applications, and subsequent cut-over.-Conducting quality-control testing to ensure that software meets or exceeds specified standards and end-user requirements.-Develop effective strategies and test plans, execute test cases (manual or automated) and analyze results for improvement of products being developed. Show less -Gathering and analyzing business requirements from stakeholders.-Developing and documenting functional and technical specifications.-Collaborating with cross-functional teams to design, develop and implement new systems and processes.-Conducting user acceptance testing and providing training for end users.-Managing and coordinating application implementation projects.-Providing ongoing support and maintenance for implemented solutions.-Analyzing and reporting on project progress and providing recommendations for improvements.-Communicating effectively with all stakeholders, including management, clients, and technical teams.Skills:Business Analysis, Project management, Agile methodologies, System implementation, Technical documentation, Stakeholder management, Data analysis, User Acceptance Testing, Training and mentoring, Communication, Time management, Problem-solving, adaptability Show less

  • Senior Tech. Project Manager | Lead Application Support & Q.A

    Feb 2017 - now

  • Business Analyst & Application Implementation Officer

    Dec 2011 - Feb 2017
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  The VR Superstore Corporation

  Nov 2023 - Apr 2024

  Information Technology Project Manager

  •Overseeing operations on a day-to-day basis, and ensuring that work is donesafely, on time and within budget, and to the right quality standards.•Predicting resources needed to reach objectives and manage resources effectively and efficiently.•Preparing budgets based on the scope of work and resource requirements.• Develop and manage a detailed project schedule and work plan.•Utilize industry best practices, techniques, and standards throughout the entire project execution.•Monitor progress and make adjustments as needed.•Measure project performance to identify areas for improvement.•Measure project performance using appropriate project management tools.•Perform risk management analysis to reduce project risks.•Report and escalate to upper management as and when needed.•Create and maintain a comprehensive project documentation. Show less