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Ayan Sengupta

Ayan Sengupta

Followers of Ayan Sengupta150 followers
location of Ayan SenguptaKolkata, West Bengal, India

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  • Timeline

  • About me

    7+ years of experince has been largely in the contact center domain including knowledge of contact center technologies(IVR, Call flow design and development) with their potential usage in contact centers in Avaya & Nortel platform. Specialties: Avaya Aura Contact Center,Avaya Voice Portal,Avaya Dialog Designer,Nortel Peripro

  • Education

    • RamaKrishna Mission,Rahara

      -
      B.Tech Information Technology 79

    • West Bengal University of Technology, Kolkata

      2001 - 2005
      B.Tech IT

  • Experience

    • Wipro

      Jun 2006 - May 2015

      • Technical Specialist

        Oct 2009 - May 2015

      • Associate Consultant

        Dec 2007 - Oct 2009

      • Sr. Engg

        Dec 2006 - Dec 2007

      • Engg- Sofetware Developer

        Jun 2006 - Nov 2006

    • BT Group

      May 2015 - now
      Technical Manager in British Telecom

  • Licenses & Certifications

    • ITIL V3 Foundation

      EXIN
      Nov 2008

    • MPS 500 Rls. 3.0 Application Developer

      Nortel Networks
      Sept 2008