Erika Brink

Experience

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  Postbank

  Jan 2005 - Jan 2008

  Callcenter agent
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  InterContinental Montelucia Resort & Spa

  Oct 2008 - Mar 2009

  Front office trainee

  Part of the opening team.3 months Instant service - Handling phone calls and guest request. Delivering requested items to guest rooms. 3 months front desk and HR - checking in and checking out guests, group check ins, assiting guest requests at the reception desk. Assistance with directions and transportation.

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  Marriott International

  May 2009 - Oct 2009

  Event Booking Center trainee

  The event booking centre is responsible for the group bookings for the 3 Marriott properties in Brussels. With a team of 6 people we handle all the incoming phone and email requests. Witin 24 hours of the request a proposal will be send.As a trainee I was responsible for the new group and event inquiries and distributing these new received bookings between the sales executives.As a trainee I assisted with making proposals for these new group / event bookings. And making and sending contracts between the hotel and the organizer for these group / event bookings.Responsible for all leisure group bookings. Show less

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  Renaissance Brussels Hotel

  Nov 2009 - Aug 2011

  Next to the normal tasks of the front office such as check-ins and check-outs and guest requests I am responsible for having a organized and structured shift. Dealing with guest requests and complaints.Walk-in reservationCashier handling, and assisting colleagues with their closure.Updating reservations and retreiving information from Marsha.Checklist including room assignment, group preparations, late cancellations, no-shows, double checking of promotionlist and tasks done by colleagues. Preparation of third party payments, routings, city ledgers and refunds. Training and support of colleagues at delighted to serve and reception desk. Assisting front office manager with special tasks. Show less Front desk agent for both the Renaissance Brussels (262 rooms) and the Marriott executive apartments (56 suites). Handling all phone calls.Handling the email inbox and distributing the emails accordingly.Handling new virtual concierge requests.Sending express check-out emailsChecing in and checking out guests.Assistance with directions and transportation.Cash transactions, currency exchange and cashier closureCompleting the check list including keeping track of special promotions, printing reports, pre-arrival of VIP's and Marriott reward members.Furhter I was the Marriott rewards responsible. Show less

  • Front desk supervisor

    Sept 2010 - Aug 2011

  • Front desk agent

    Nov 2009 - Sept 2010
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  Marriott International

  Aug 2011 - Jan 2016

  Sales Support Executive Global Sales Office Benelux

  As the sales support executive for the Global Sales Benelux I handle all group inquiries from our customers in the Benelux for our Marriott hotels in the world.

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  GCO Global

  Sept 2016 - now

  Support on meeting & events related tasks in life sciences industry under supervision of project manager, including the following tasks:- Financial management (full financial process from starting a budget to reconciliation the budget)- Sourcing and contracting of suppliers and vendors- Registration management (incl EMS / Cvent registration website, accommodation and travel logistics)- Event management (e.g. Meeting rooms, F&B, Audio Visual, Meeting materials)- Compliance - Onsite management Show less

  • Project Manager Meetings & Events

    Sept 2019 - now

  • Project Coordinator

    Sept 2016 - Aug 2019