Beth Rugg

Experience

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  Ithaca College

  Feb 2007 - Jun 2014

  My responsibilities included: -Defining, developing and administering front line support services for teaching, learning and research; -Overseeing management of hardware leasing program, technology acquisition and tracking of college assets; -Developing and supervising end user software training and documentation; -Monitoring service delivery quality; -Created and distributed User Satisfaction survey to faculty, staff and students-Supervised, coached and mentored User Support Services staff-Communicated plans, initiatives, problems to campus community in clear, transparent manner-Developed relationships with campus partners including Center for Faculty Excellence, Provost's Office, Center for Online Learning and Library-Identified, planned and developed new services and strategies; monitor emerging technologies-Led research, evaluation and technology implementation projects; portfolio includes email, calendar, Blackboard, Sakai, network migration from Novell to Active Directory, ePortfolio and print management implementations-Oversaw vendor relations and contract negotiations, monitor licensing agreements-Managed budget, forecast needs Show less My responsibilities included:-Managing team of seven full time employees providing front line support to faculty, staff and students; -responsible for Helpdesk, lab services, ITS student employment, instructional support, the learning management system, digital media production, training and documentation-Communicated information related to the Ithaca College computing systems, services and networks to faculty,staff and students using variety of electronic media; facilitated faculty and staff technology liaison programs-Supervised development and distribution of bi-annual instructional support services survey to faculty-Redesigned computing website-Led or participated in a variety of enterprise projects including Microsoft Office, Windows and Macintosh Show less

  • Assistant Directory Technology and Instructional Support Services

    Feb 2011 - Jun 2014

  • Manager User Support Services

    Feb 2007 - Feb 2011
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  UNC Charlotte

  Jun 2014 - now

  Assistant Vice Chancellor for Client Engagement