Arsheen Q.

Experience

• 

  Sahara construction

  Apr 2017 - Jun 2017

  Administrative Assistant
• 

  字节跳动

  Feb 2019 - now

  Leadership: Effectively oversaw the GB Live Process, led a team comprising20 members, which included 15 experienced individuals and 5 newcomers.From August 2023 onwards, I meticulously managed the performanceevaluations, scorecards, staffing as the team migrated to ID processResults oriented project management: 96.51% project accuracy.Consistently surpassing established targets and monthly KRAs, the team hasdemonstrated a remarkable ability to organically implement progressivegoals, consistently outperforming expectations since its inception.Productivity & Efficiency: Hourly average output of 238 (GB Live) & 264 (ID)Continuously exceeding set benchmarks, including the challenging 200-hourly average target, even during the period of volume revamp.Training team members: 100% Completion Rate Month on Month on the 1:1and proactively providing constructive feedback and coaching to teammembers to help them excel in their roles within the process which hasensured real-time feedback on performance by highlighting the mod'sstrengths, weaknesses, and opportunities. Created action plans for bottomperformers and ensured support was provided to them (SME, Advisorsupport) and weekly connects regarding progress and way forward.International exposure: Partnered closely with managers from Malaysia,United Kingdom, United states by serving as their buddy, and providedcomprehensive training on all the roles and responsibilities within ourdomain.Change Management: Develop a phased rollout plan to minimize disruptionfor various changes in policies rolled out by the organization. Addressedmisconceptions and provided clarifications. Reinforced the positive aspects ofthe change.Improve team members by building a learning and skill developmentculture: Created an environment and scope for team members tocontinuously acquire new skills Show less Was responsible for the content regulation of short video products, ensuringtheir legal compliance like Bangladesh pool (moderated over 1,50,000 videos)and simultaneously worked on Indian PoolSolely investigated the leakage and misjudgment of 1st and 2nd roundmoderation by other departments under Badness Pool (investigated over2,50,000 leakages)Regulated over 25,000 live streams as a Pool Head and also contributedtowards global poolResponsible for developing, maintaining and implementing CommunityContent Security Standard like Policy Analysis (IN-Hindi-Quality Assurance)Engaging in the improvement and operation strategies of ContentManagement System like Hashtag analysis, Celebrity & Creator Recovery Cases,Top creator and Celebrity profile check.Coordinating with supervising departments like Products & Policydepartment, Quality Assurance department to timely deal with contentsviolating our community regulation, and to update operation standardsHelped in policy formulation and policy updating for content moderation byanalyzing if anomaly cases required special attention and updation to theexisting policies through Badness projectCreated weekly analysis reports of new content trends for Policy departmentAlso worked on the Emergency Response Team (ERT) to handle high riskcases on short noticeProvided training, conducted tests and evaluated the performance of newemployeesWas the leader of Badness and IARG team Show less

  • Operations Team Lead (Tiktok Division)

    Jul 2022 - now

  • Trust and Safety Operations

    Feb 2019 - now