GAURAV SHUKLA

Experience

• 

  Iris Global Services

  Nov 2018 - Jun 2020

  Information Technology Engineer

  o Handling the issues related to desktop through end user level.o Handling the issues related to hardware and software.o Monitoring user’s systems, maintaining from server through network.o Installing the OS & Software’s, Troubleshooting, network connections on user systems.o Monitoring LAN connections, switches, and routers.o Supporting for FTP, IIS, Remote, Mail service and hardware issues.o Supporting users with inter-organization and intra-organization through calls, mails.o Installing the Wi-Fi devices and providing network connectivity and maintaining.o Handling the issues related to desktop, laptop through remote level and end user level.o Supporting for the email accounts configuration and troubleshooting on Outlook.o Troubleshooting of hardware and software related issues.o Coordinating with Vendors related to Servers, Firewall, VMWare, ISPo Worked on Desktop & Laptop’s Hardware related issues.o Provided End User support & Remote Support as well. Show less

• 

  Mobile Premier League (MPL)

  Feb 2021 - Apr 2023

  Information Technology Engineer-L2

  o Managing and maintaining a team to run the IT Local & Cloud Infrastructure for a smooth & effective business operation & growth.o Managing the cloud infrastructure network using Private cloud network Barracuda Networkso Monitor and Control the User access management from the Onboarding to Off boarding process.o Managing the G-Suite Enterprise Plus with all the security features implemented and monitored.o Managing the MDM solutions like JAMF Pro & SCCM from the configuration, enroll, un-enroll and troubleshooting.o Managing and monitoring the Endpoint solutions i.e., Cortex XDR, Crowd strike with all the required configuration and patches updates.o Managing the company’s private cloud storage portal Droboxo Maintaining a healthy and accurate Asset Management System and controls for all the IT Assets and Accessories, Software, Licenses etc.o Conducting the regular Audit and Feedback session on Quarterly, half yearly basis and submitting the report to the management and improving the IT Team service within the Organization.o Working on finding the best software’s, cost effective tools and its implementation.o Maintaining the renewal of applications, licenses and working with the right partners and renewing with optimized cost. Show less

• 

  Infinite Computer Solutions

  Apr 2023 - now

  Senior Support Engineer

  o Managing JAMF for end user supporto Hands on Experience with SCCMo Hands on Experience with ADo Managing OU, User Accounts, Groups and Computerso Troubleshooting of Print’s server, new Printer Addition, on Windows Servero Handling Email (G-Suite), and Anti-Virus Dashboard (Falcon)o Interaction with the different Business leaders to understand the requirements and setup.o Managing and coordinating with the 3rd Party Vendors/Suppliers on Service and support part of the IT to meet the company goals cost effectively.o Adhering KRAo Team Managemento Configuring and Managing email clients.o Managing and Maintaining the IT Assets and License Softwareo Ensuring the Network setup to be working seamlesslyo Monitoring the Dashboards for Grafana, Firebase, Mixpanel.o Content Notification Triggered via Moengage Show less