Sushil Ukalkar

Experience

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  VISHAY BCCOMPONENTS

  Jul 2001 - Jun 2003

  Sandwich Trainee

  Worked as a sandwich trainee for a year (2 semester) on many small assignments such as; Design of special purpose tools and layout of 100% EOU.

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  Cognizant Technology Solutions

  Aug 2003 - Oct 2015

  Senior Manager - Projects
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  Bank

  Jan 2008 - Jan 2013

  Application Support Manager

  Onsite Application Support Manager for 20 mission critical applications (Payment, Reconicilation, Creditlines, Issuer, Workflow, Depository etc.) of the Bank across Americas, EMEA and APAC regions.• Managed the applications through various small/medium/large complex projects; Data Centre migration, Job Scheduling tool migration (1000+ jobs were migrated without any major impact, Re-platforming projects etc.• Successfully managed 1000+ changes in production as a Change Manager over span of 5 years.• Implemented various initiatives (tactical + strategic) to reduce the repetitive incidents (incident count was reduced to single digit from three digits.).• Implemented changes to reduce regular datafixes. • Implemented changes to improve and monitor performance of key processes to stabalise application.• Worked on application rationalization (especially move UDTs to Core applications) which resulted in direct FTE/£ saving.• Was responsible to compile reports on SLA targets, numbers and types of request, communicating findings to the Client Manager and to respond to any further requests for data that are required for analysis.• Provided strategic advice to global stakeholders with their technology delivery and large transformations programs Show less

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  Regulator of Financial Services Providers – London (UK)

  Jan 2013 - Oct 2015

  Service Delivery Manager

  Service Provider's Service Delivery Manager, a primary point of contact for the client and responsible for ensuring that the contracted scope of service is delivered effectively and efficiently using the resources allocated to the service (AD +AM) and within budget.• Responsible to meet the contracted service levels and deliver the service using ITIL aligned processes and procedures.• Has financial and commercial responsibility and provide regular, succinct and accurate reports to the MS management covering all aspects of the services under their management. • Responsible for business development • Ensure client contract SLAs, KPIs and other measures are met and exceeded• Responsible for Service and Quality Improvement initiatives. Identification of opportunities for further services and service extensions to provide to a client• Lead business development activity(pitching & creating proposals)• Worked on various tactical and strategic changes to stabalise application and improve performance of various process/ETLs. Show less

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  BNY Mellon

  Oct 2015 - now

  Service Delivery Manager