Jack Zhu

Experience

• 

  Minus10 Ice Cream

  Aug 2016 - Jun 2019

  Shift Manager

  ● Distributed and administered benefits packages to newly onboarded employees in a digestible manner● Increased employee retention rates above 90% by creating and maintaining a positive work environment● Delegated daily workload to a team of 5 employees to foster and increase efficiency● Generated revenue opportunities by marketing advertisements for merchandise on social media

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  DA TOSCANO

  Oct 2021 - Aug 2023

  • Effectively communicate with fellow team members during high-pressure situations with 100+ guests to ensure smooth operations and timely service• Thrive in fast-paced environments, efficiently managing up to 20 simultaneous orders during peak hours with an average turnaround time of 15 minutes• Train and mentor new team members on food safety practices, contributing to an 80% reduction in kitchen accidents• Collaborate with the head chef to create two new grilled dishes, resulting in a 15% increase in customer interest and sales for the restaurant Show less • Ensured quality of dishes for dine-in and takeout/delivery orders by maintaining consistency • Operated noodle boiler, wok, and flattop grill to produce over 150 dishes with customizations based on health restrictions and customer preference in a timely matter to maintain customer satisfaction • Spearheaded the use of a digital temperature monitoring system, leading to enhanced food safety practices and a 100% compliance rate with food safety regulations• Communicated with the front of house staff to ensure customers know of missing menu items and offer substitutions Show less

  • Grill Cook

    Oct 2022 - Aug 2023

  • Garde Manger

    Oct 2021 - Oct 2022
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  Kung Fu Tea

  Apr 2024 - Sept 2024

  Shift Manager

  ●Lead a team of 5 employees, achieving a 10% increase in productivity through effective delegation and performance management strategies●Reduce excess inventory levels by 25% though improved forecasting and inventory control measures, resulting in a 10% decrease in holding costs●Lead promotional campaigns for new menu items, resulting in a 25% increase in sales during campaign periods●Develop and implement a training program that reduced new hire training time by 15%

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  Highline Residential

  Sept 2024 - now

  Licensed Real Estate Agent