Sathish Kumar Saravanan

Experience

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  Bharat Sanchar Nigam Limited

  Jul 2014 - Aug 2014

  Industrial Trainee

  Have gained adequate knowledge in GSM Network signaling and operation GSM Mobility management GSM short message serviceInternational roaming for GSM

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  Indian Space Research Organisation

  Jul 2014 - Aug 2014

  Industrial Trainee

  Got to know testing, assembling, and integrating propulsion systems and stages that are developed at ISRO's Liquid Propulsion Systems Centres

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  Sree Hari Traders

  Jul 2015 - Jun 2017

  Business Development Assistant

  • Managed monthly inventory valued at approximately 48 Lakhs (100,000 AUD), optimizing supply chain operations and maintaining efficient stock levels.• Implemented a customer loyalty program to cultivate long-term customer relationships and drive retention.• Provided insightful reports on business trends and area performance to the National Sales Manager, contributing to strategic decision-making.• Led and supervised the sales team, ensuring consistent achievement of KPIs and monthly targets.• Conducted thorough sales and revenue analysis, developing forecasting and reporting tools for data-driven decision-making and business growth. Show less

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  Foodworks Supermarkets

  Nov 2017 - Jun 2018

  Customer Service Representative
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  7-Eleven

  Jun 2018 - Jun 2022

  Salesperson

  • Delivered outstanding customer service by establishing robust and amicable relationships with clients, ensuring a consistently positive customer experience throughout the entire sales process.• Identified and nurtured relationships with key customers, resulting in a notable 18% increase in repeat business, showcasing a talent for cultivating long-term client partnerships.• Applied effective upselling techniques, contributing to a 15% increase in the average transaction value compared to typical daily sales, demonstrating a skill for maximizing revenue opportunities.• Collaborated in the creation of a comprehensive training manual, significantly enhancing onboarding efficiency for new team members, emphasizing a commitment to knowledge transfer and streamlined processes.• Achieved consistently high customer satisfaction ratings, with over 85% of positive feedback in the customer satisfaction system during my shifts, reflecting a dedication to exceeding customer expectations. Show less

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  EventsAir

  Apr 2021 - now

  Software Support Consultant

  • Led team for event configurations with 1500 attendees, ensuring successful execution of approved designs.• Designed and architected event setups, aligning meticulously with client goals.• Worked closely with departments to enhance customer experiences through education, training, and strategic services.• Contributed to flawless remote operations for customer events, emphasizing business requirements.• Proactively collaborated with customers and the Customer Success team, leveraging three years of experience.• Followed escalation procedures, adeptly managing issues and expectations with a business analyst's approach.• Collaborated with cross-functional teams, fostering knowledge sharing and driving operational efficiency.• Conducted in-depth discussions to gather event delivery needs, applying extensive experience.• Generated insightful reports on risks, issues, and dependencies, facilitating informed decision-making.• Proactively engaged, supported, and assisted customers across diverse channels, employing strong business analysis acumen. Show less