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Charles Booker

Charles Booker

Computer Operator

Followers of Charles Booker272 followers
location of Charles BookerFairborn, Ohio, United States

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  • Timeline

  • About me

    Senior Information Technology Support Analyst

  • Education

    • Central State University

      1991 - 1997
      BS Computer Science

      Founded in 1887, Central State University is a nationally recognized academic institution committed to supporting Ohio’s efforts to increase the number of citizens with baccalaureate degrees. The University is recognized by the State of Ohio as a Center of Excellence in Emerging Technologies and a Center of Excellence in Fine and Performing Arts. Celebrating 125 years of academic excellence, Central State University is dedicated to a mission of preparing students for careers in education… Show more Founded in 1887, Central State University is a nationally recognized academic institution committed to supporting Ohio’s efforts to increase the number of citizens with baccalaureate degrees. The University is recognized by the State of Ohio as a Center of Excellence in Emerging Technologies and a Center of Excellence in Fine and Performing Arts. Celebrating 125 years of academic excellence, Central State University is dedicated to a mission of preparing students for careers in education, engineering, science, fine arts and more. Show less

  • Experience

    • Greene Memorial Hospital

      Nov 1997 - Sept 1998
      Computer Operator

      ITS Department working as a computer operator. Main responsibilities included providing customer support, diagnosing and fixing in house computer systems and performing daily computer operation tasks.

    • Springfield News Sun

      Sept 1998 - Mar 2003
      IT Support Technician

      • Email SMTP server administrator. (QuickMail)• Technical Training. Documentation creation.• Technical support. Ticket resolution, customer support.

    • Cox Media Group Ohio

      Mar 2003 - Aug 2011
      Systems Administrator

      • Installation, configuration and maintenance of production servers. (NewsColor, BM).• SCC Media Server Administrator. Database of the Cox Ohio Media Group photo archive, wires• Font Load Administrator. Maintaining company licensed font load 3000, fonts.• AppleScript automation administrator (Shell Scripting). Automating workflow processes to improve productivity.

    • MeadWestvaco (MWV)

      Aug 2011 - Aug 2013
      IT Technical Analyst

      • Macintosh Subject Matter Expert, managing Mac computers (Ohio, New York, Chicago and Canada).• Application support for our creative services department. Using the Adobe Creative Suite.• Technical support for leadership team (Vice President, Directors and their administrative assistant’s).• Analysis and evaluation of business systems and user needs. To recommend systems that would meet overall business projects and strategies.

    • ACCO Brands

      Aug 2013 - Jan 2023
      IT Service Delivery Analyst ITIL

      • Identified data trends and automated reporting in ServiceNow to increase productivity.• Gathering, analyzing and reporting data related to incident management and SLA's.• Supervision of IT service provider technicians. Providing documentation, instructions and guidance.• Macintosh Subject Matter Expert

    • OCLC

      Jan 2023 - now
      Senior Information Technology Support Analyst

  • Licenses & Certifications

    • IT Information Library Foundations Certification (ITIL)

      AXELOS Global Best Practice
      Aug 2021

    • Jamf Certified Associate Exam - English

      Jamf
      Jun 2022
      View certificate certificate