Michał Kapkowski

Experience

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  Orange

  Jan 2012 - Dec 2013

  Sales consultant

  Duties:• Complex advice and support in the area of purchase, sale of GSM products, negotiation and customer maintenance.• Investigating and resolving customer complaints. • Contact with customers and agree on solutions and resolve conflicts according to the Company's requirements in terms of quality, time and cost• Providing technical support for mobile devices (smartphones, tablets)• Contact external mobile device service providers• Administration of the point of sale database Show less

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  PepsiCo

  Dec 2013 - Jan 2023

  • Manage a portfolio of services to meet business needs.• Anticipate needs by supporting pilot solutions and researching potential solutions to provide recommendations on them.• Participate in identifying, evaluating and promoting the use of new technologies to increase productivity.• Propose alternative solutions to meet business process and financial requirements, taking into account long-term strategy for IT application portfolio development.• Participate in business process design workshops with internal or external teams.• Participate in change management analysis during process design.• Aligning process improvements with sector transformation vision.• Support the creation of the Business Case and target value to be realized and lead efforts to secure project approval and funding.• Delivering the final version of documented processes and ensuring the Business Requirements Specification is documented and signed off by the business owner.• Applying Global Control Standards to processes within the employee's area of responsibility, following corporate and local policies that are periodically updated and communicated. Ensure controls are properly performed and documented.• Provide support when a critical incidents occurs in an application which I am Application Owner and follow the MIM governance process. Show less Duties:• Subject-Matter Expert for sale applications and mobile device in Poland. Responsible for software and hardware for about 800 Mobile Users (HHC, Android Tablets)The expected result is to guarantee availability and performance in line with agreed Service Level Agreements, by resolving applications and hardware problems and providing 2nd level support to end users in the applications and hardware area.• Partners with cross-functional business and technology team members to prioritize multiple requirements, issues, enhancements and/or to create alternatives for advanced support issues.• Play expert role in support , being a partner to other teams on foreseeing and resolving possible issues which affects the entire solution• As part of the functional unit contribute to budget planning. Execute purchases, aligned to Company policies, optimizing costs, and contributing to meeting the OPEX goals.• Contribute to projects in accordance with the Company requirements in terms of quality, time, cost and documentation. Provide technical specifications, descriptions, and delivers tasks.• Coordinates with other apps owners implementation necessary changes which must to ensure continuous improvement for company. This must be processed according with PI change management processes related to incident and problemAchievements:• Building the first line of support for 600 users - creating a training and transition plan, agreement negotiation, lead in service transition process, SLA execution• Project management - replacement of 700 mobile devices including cash registers (adapting to Poland legal requirements)• Management of a third party (3 suppliers) - Running support, negotiations of contracts, maintenance of good relations, optimization of support processes• Replacement of a main Data Warehouse specialist during his absence, minor administrative work in the Data Warehouse Show less Duties:• Sales support (2 sales channels, 800 users in Poland)• Support and implement the new Go To Market initiatives• Coordinate new Go To Market initiatives on the ground• Test of new functionalities in ERP system and mobile application• Preparation of periodic sales reports and ad-hoc reports• Preparation and presentation of analyses of sales data• Preparation of reports and presentations summarising the progress of commercial programs and actionsAchievements:• Implemented New Client Card in HHC for V channel and ME Permanent Tracking (Test, training and deployment)• Supported the implementation of a new type of Sales Representative (Store Developer)• Developed sales tools to support Store Developers• Prepared data for GTM (Presell TT, DTS, Top-End, OT) analysis after centralization of chains and taking over food stores by central service networks.• Prepared data for gas/convenience recalculate GTM models for Gas/Convenience Show less

  • Senior Digital and Commercial IT Product Analyst

    Jan 2021 - Jan 2023

  • Mobile Systems Support Specialist

    May 2015 - Dec 2020

  • Sales Transformation analyst

    Dec 2013 - May 2015
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  Centrum Elektronicznych Usług Płatniczych eService Sp. z o.o.

  Mar 2024 - now

  Menedżer ds. Rozwoju eCommerce