
TUSHAR ARIFIN
Officer, Operation, Service Delivery

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About me
Senior Commercial Account Manager at BDC mid-market financing services
Education

Mount Royal University
2012 - 2013Certificate Logistics, Materials, and Supply Chain ManagementSupply Chain Management Extension CertificateThis program is accredited by the Canadian Supply Chain Sector Council through its National Accreditation Program (the NAP). Supply Chain Management is a business approach that focuses on integration and partnerships in order to meet customers’ needs in a timely manner, with relevant and high-quality products, produced, delivered, and stored in a cost-effective manner. Calgary continues to grow as a major supply chain hub and the demand for… Show more Supply Chain Management Extension CertificateThis program is accredited by the Canadian Supply Chain Sector Council through its National Accreditation Program (the NAP). Supply Chain Management is a business approach that focuses on integration and partnerships in order to meet customers’ needs in a timely manner, with relevant and high-quality products, produced, delivered, and stored in a cost-effective manner. Calgary continues to grow as a major supply chain hub and the demand for training and skills development in this discipline is at an all time high. Show less

Independent University, Bangladesh
2002 - 2007Bachelor of Business Administration Finance and Marketing
Experience

Eastern Bank Limited
Jan 2008 - Dec 2008Officer, Operation, Service Delivery
RHEA APPARELS LTD
Jan 2009 - Aug 2012Lead Production and OperationsKey Responsibilities:• Conducted business negotiation with foreign/local buyers; total 3 buyers from Finland and Sweden.• Managed more than 15 local vendors and 5 overseas vendors and their selection process and performance evaluation.• Sourced 5 Million Dollar worth of Raw Materials and Accessories from China, India and from the local market.• Communicated with suppliers and liaise with other department involves in Supply process; extensive use of Outlook, ERP system. • Promoted leadership skills and supported to develop the company culture; supervised 35 subordinates including 2 Junior Buyer and 1 line supervisor. • Reviewed & evaluated strategies to ensure proper production and shipment on time; 80 Million Dollar worth of export per year and on time shipment rate was almost 95%.• Suggested changes & reviewed policies/practices to the Executive committee.Achievements:• Increased operational efficiency by resource allocation and increased production rate by 1.2% • Reduce 15% of Administrative expense within the fiscal year of 2010 Show less

Target
Mar 2013 - Nov 2013Team Lead – HardlinesKey Responsibilities:• Leading eight team members from Hardlines.• Provide team with the company’s vision and the objectives all projects.• Leading an environment oriented towards open communication, encourage exchange of ideas, cohesive team effort and trust in work place.• Manage, train and help the development of the team members; help resolve any dysfunctional behavior.• Lead problem solving and collaboration. • Reporting to management on team evaluation and appraisal.• Leading 13 team members from logistic team includes receiving, backroom and reverse logistics.• Communicate with 17 Direct Store Delivery vendors and Calgary Food Bank to ensure schedule delivery and pick-up.• Extensive utilize of SAP MIM and JDA for receiving and reverse logistics.Achievements:• Led, execute and opened Target’s flagship store in Calgary, AB.• Achieve the backroom inventory accuracy at 98%, highest in the region. Show less

RBC
Nov 2013 - Mar 2025Key Responsibilities:• Primary accountability is to collaborate with each of the clients and apply financial counseling principles to actively and effectively assess their life stage needs and provide financial solutions. • Accountable for portfolios of personal clients with evolving banking needs including investment and lending.• Contribute to meeting sales plan and related activities by growing both existing and new client portfolios• Conduct business development activities that result in generating more referrals, clients and business.• Maximizes the use of technology (Sales platform, Microsoft office, e-procurement, Sales Pipeline, etc.) to maintain data integrity, documenting all relevant client sales and service contacts and results within the company privacy and policy compliance.Achievements:• Execute and opened the 1ST Retail by design RBC Branch in Calgary west market and successfully achieved the business goal. Also Execute and opened 2nd Retail branch and achieved the business goal for new branch.• Best performer of Quarter 3, 2014; Quarter 2 for 2017 and Quarter 1 & 2 for 2018. Show less
Senior Relationship Manager - Commercial Financial Services
Dec 2023 - Mar 2025Commercial Account Manager - Health Care Professionals
May 2021 - Dec 2023Business Account Manager
May 2018 - May 2021Banking Advisor
Nov 2013 - May 2018

BDC
Mar 2025 - nowSenior Commercial Account Manager; Mid-Market Commercial Financing
Licenses & Certifications

RBC Leadership Model Award
RBCSept 2023- View certificate
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Investment Funds in Canada (IFC) - Canadian Securities Institute
Canadian Securities Institute (CSI) 
Supply Chain Management Extention Certificate
Mount Royal UniversityJan 2014
Accounting for Credit Professionals
Moody's AnalyticsNov 2019
Languages
- enEnglish
- hiHindi
- baBangla
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