Eric Fisher

Experience

• 

  Apple

  Sept 2009 - Jan 2013

  Genius

  Delivered the highest standard of customer service to a rapidly expanding customer base:• Repaired the customer’s relationship with Apple by offering fast and fair solutions• Led store- and market-wide training to develop the technical skill of fellow employees• Triaged/Isolated/Resolved technical issues with Macs, iPods, and iOS devices• Maintained internal tools and resources used by all areas of the store• Coordinated and provided timely assistance for every customer

• 

  Re:Sources

  Jan 2013 - Sept 2014

  Mac Field Technician

  Act as on-site support for over 2000 Mac units in the Leo Burnett building:• Resolving increased-risk-, degradation-, and outage-level issues in a timely manner• Imaging computers using DeployStudio• Initiating and managing software deployment using Symantec Altiris Console, munkitools, and Adobe Remote Update Manager• Supporting clients with full-disk encryption, VPN, Java web apps, Adobe Creative Suite, distributed printing, and hardware failure• Configuring Windows virtual machines bound to Active Directory, running on Mac OS X• Binding OS X to Active Directory global domain and troubleshooting Exchange configurations in Outlook for Mac• Deploying and hosting internal diagnostics/tools for team use• Assisting Mac Engineering by researching potential and actual issues in a production environment for cross-team analysis and resolution Show less

• 

  Leapfrog Online

  Oct 2014 - Jan 2021

  • Associate Director, Systems Engineering

    Jan 2019 - Jan 2021

  • Sr. Systems Administrator

    Oct 2014 - Jan 2019
• 

  Dentsu international

  Jan 2021 - now

  Associate Director