Eric Fisher

Eric Fisher

Genius

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  • Timeline

  • About me

    Assoc. Director, Systems Engineering at dentsu international

  • Education

    • Trinity International University

      2005 - 2009
      BA English Literature 3.74/4.0 GPA (Magna Cum Laude)

      Achieved Dean’s List 7/8 semesters• Recognized as one of the top four students in the School of Language and Communication

  • Experience

    • Apple

      Sept 2009 - Jan 2013
      Genius

      Delivered the highest standard of customer service to a rapidly expanding customer base:• Repaired the customer’s relationship with Apple by offering fast and fair solutions• Led store- and market-wide training to develop the technical skill of fellow employees• Triaged/Isolated/Resolved technical issues with Macs, iPods, and iOS devices• Maintained internal tools and resources used by all areas of the store• Coordinated and provided timely assistance for every customer

    • Re:Sources

      Jan 2013 - Sept 2014
      Mac Field Technician

      Act as on-site support for over 2000 Mac units in the Leo Burnett building:• Resolving increased-risk-, degradation-, and outage-level issues in a timely manner• Imaging computers using DeployStudio• Initiating and managing software deployment using Symantec Altiris Console, munkitools, and Adobe Remote Update Manager• Supporting clients with full-disk encryption, VPN, Java web apps, Adobe Creative Suite, distributed printing, and hardware failure• Configuring Windows virtual machines bound to Active Directory, running on Mac OS X• Binding OS X to Active Directory global domain and troubleshooting Exchange configurations in Outlook for Mac• Deploying and hosting internal diagnostics/tools for team use• Assisting Mac Engineering by researching potential and actual issues in a production environment for cross-team analysis and resolution Show less

    • Leapfrog Online

      Oct 2014 - Jan 2021
      • Associate Director, Systems Engineering

        Jan 2019 - Jan 2021
      • Sr. Systems Administrator

        Oct 2014 - Jan 2019
    • Dentsu international

      Jan 2021 - now
      Associate Director
  • Licenses & Certifications

    • LFS250: Kubernetes and Cloud Native Essentials

      The Linux Foundation
      Dec 2023
      View certificate certificate
    • Certified Kubernetes Administrator

      Cloud Native Computing Foundation (CNCF)
      Dec 2024
      View certificate certificate
    • Apple Certified Macintosh Technician

      Apple
      Dec 2011
      View certificate certificate
    • Apple Certified Technical Coordinator (Mac OS X 10.7)

      Apple
      Apr 2012