Alan Choong, MBA

Experience

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  Intel Corporation

  Jul 1993 - Apr 2014

  - OSH promotion and awareness in organization- OSH compliance to law, safety policy and maintain a safe system of work- Monthly review of the organizations accidents and incidences- Quarterly review of the factory’s safety programs against its effectiveness- Quarterly publication of the company’s safety bulletin- Monthly submission of safety report to company directors- Hazard identification, risk assessment and risk control- Accident investigation and reporting- Member of the company’s Safety and Health Committee- Manages the company’s Emergency Response Teams and their preparedness- Monthly audit of work processes, equipment and facilities in safe working condition- Develop safety training content and training delivery- Work with regional & corporate teams on safety programs & management systems standardizations- Gather employee feedback on safety and health improvementsACCOMPLISHMENTS- Successfully implemented OSHAS18001 and ISO14001- Developed various safety training content and delivery of safety induction courses to new employees and refresher trainings - Best Emergency Response Teams awards- Successfully implemented Responsible Care System (Early reporting)- Best in class safety indicator - Zero loss day due to major accidents or incidences Show less - Manage the business unit for all external customer e-business applications (eg IBL, RosettaNet) support call centres- Manage the business unit of Channel Program (sales & marketing) call centre for Intel Premier Providers and Intel Dealers- Manage the business unit of Global Multi-language call centre (English, Mandarin, Japanese and Korean) for technical support based locally- Manage the business unit of Finance and Employee Services call centre- Manage the operation of the Global Delivery Operations Centre (GDOC) – Intel University’s transactional related activities- New business set-up: RossettaNet and Channel (Sales & Marketing) call centres, and GDOC transaction centre- Manage all call centre related goals like cost per transaction, customer satisfaction score card, abandon rate, average call handling time per Service Level Agreement (SLA)- Manage the workforce for all the above centres. For example, Employee recruitment & hiring, skills and career development, satisfaction, performance appraisal, work schedule/targets and work permits- Drive for continuous improvements (quality and operational excellence) and strategic and competitive planning.ACCOMPLISHMENTS- Successful start up the World Class Global RosettaNet call centre- Successful start up the World Class Global Channel Program call centre - Successfully consolidated multiple language technical support into single Regional Support Centre- Successfully start up the Global Delivery Operation Centre for Intel’s training transactions - Successfully start-up the World Class Finance and Employee Services call centre Show less - Develop WorkStream SFC (Shopfloor Control System) Model for Malaysia Assembly and Test sites- Implement Factory Ticketing System called WITS (WorkStream Integrated Ticketing System)- Implement locally developed supply chain applications. Eg. Business Logistic Shipping tool, Product Validation tool and Spec Execution Tool (SET)- Defining user requirements and documenting user and detail requirements, - Develop Operating Model and Processes- Developing and executing functional and user test- Training development and end user training deliveryACCOMPLISHMENTS- Successfully developed and implemented the operating model for the WorkStream SFC- Successfully implemented various supply chain and ticketing systems Show less - Manage a team of manufacturing specialist, line leaders and technicians to achieve Manufacturing Excellence in Delivery, Safety, Cost, Utilization and Quality- Manage the daily operations in the Store for indirect materials, Testing and Back-End (mark and pack) area including allocation of manpower and machine capacity- Human resource management including recruitment of Direct/Indirect labour, People & Organizational Development, Employee & Industrial Relations & Welfare, Employee motivation and Performance Appraisal- Implement Continuous process Improvement Programs. For example Total Productive Maintenance (TPM), Quality Circle, Kaizen/Lean 6-sigma- Chairs Daily Operation meeting comprising of Manufacturing, Planning and Engineering stakeholders reviewing factory performance indicators for example, Output per shift, Shipped To Date, Quantity To Go, equipment’s Actual Utilization, Downtime, Yield and excursions- Manage using policies and practices from Theory of Constraint (The Goal) – “Heart Beat”ACCOMPLISHMENTS- Successfully meet or exceed all goals/KPIs every quarter on quarter and enable Intel to meet its quarterly revenue targets- Successfully start up a new factory for the Pentium microprocessor in record time 1994 Show less

  • Senior Manufacturing Safety Manager

    Jul 2005 - Apr 2014

  • Call Centre/Shared Services Manager

    Jul 1999 - Jun 2005

  • Senior Business Analyst

    Jan 1997 - Jun 1999

  • Manufacturing Operations Supervisor

    Jul 1993 - Dec 1996
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  Excel First Consulting

  May 2014 - now

  Principal Consultant, HRDF Certified Trainer and Human Potential Coach

  Excel First offers consultancy, high impact training and coaching for success in the following areas:- - Leadership & Management Development - Organizational Development - Performance Management - Managing Human Resources - ESHQ - Project Management - Operational Excellence - Training & Learning Development - Call Centre Management - Professional Business Coaching and MentoringExcel First's trainers and consultants are hand picked with working knowledge in the industryIndividuals from various organizations whom have benefited from Excel First's programs<​Petroleum Brunei, UEM Group, Murphy Oil, Schneider Electric, AXA Affin, Intel, University of Malaya, University Sains Malaysia> DISCOVER YOUR POTENTIAL FOR SUCCESS WITH EXCEL FIRST Show less

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  TK EHS Consulting

  May 2014 - Aug 2015

  Trainer/Associate Consultant

  - Roll out the Quality Awareness Program for B. Braun Medical Industries- Deliver training content on Personal Hygiene & Hand Sanitization, Good Manufacturing Practices, Introduction to Cleanroom, Quality Systems & Regulations, Communicable Diseases, Audit Readiness, Waste Management and Pest Control.