Kenneth Kern

Experience

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  Kerncrafts Inc.

  Jun 1992 - Nov 1995

  Residential and Commercial Construction Laborer

  • Developed and applied soft and technical skills including customer service, application of jobsite safety, demolition & cleanup, power tool usage, framing, roofing, insulation, sheetrocking & texturing, cabinetry, trimming, painting, hardware installation, flooring and much more in both residential environments and commercial environments.

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  Kmart

  Dec 1995 - Jul 1997

  Checkout Supervisor

  • Supervised approximately 30 cashiers, monitored shifts and provided training during the era of K-Mart’s “blue light special" popularity.• Entrusted to collect and return cashier tills at end of shift during the era of carbon copy credit card slips.•With colleague equivalents, drove the store’s Customer Service Desk operations including customer returns and exchanges, public announcements, and telephone call routing.• Contributed cross-support to shipping and receiving, various departments, inventory, and store cleanup as needed. Show less

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  Courtyard by Marriott

  May 1998 - Aug 1998

  Houseman

  • Supported housekeeping by collecting and delivering used bedding to the central washroom.• Vacuumed hallways, cleaned elevators, pool and weight room daily.• Assisted customers with baggage delivery to rooms on demand.

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  JCPenney

  Feb 1999 - Dec 2001

  Customer Service Representative

  • Collected and placed inbound catalogue orders for pickup or delivery across the United States.• Developed telephone skills, data entry and problem resolution.

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  FaithHighway / Impact Productions

  Feb 2002 - May 2003

  Media Buyer/Scheduler

  • Negotiated fixed and ROS television advertising slots with vendors across the nation, based upon client contract deliverable frequency over cable and broadcast markets.• Planned and sold demographically targeted television ad campaigns based upon program viewer attributes to maximize propinquity in consumer/product relationship.• Applied data in discussion with 40+ separate clientele to retain and expand advertising partnerships.

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  SBC Telecom

  Jun 2003 - Dec 2004

  Billing Specialist

  • Resolved 50+ billing discrepancies and/or disputes daily.• Upsold domestic & international calling plans, cellular products, DSL and satellite television to loyal consumers.• Liaised warm transfer process when calls were misdirected or required elevated support.

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  NOVA HOLDINGS CO.,LTD.

  Mar 2005 - Jun 2007

  EFL Instructor

  • Utilized a variety of pedagogical approaches to satisfy differing course objectives • Coordinated TOEFL and IELTS test preparation for students seeking to study abroad• Responsible for lesson planning, grading and reporting for over 800 active students

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  TCIM

  Sept 2007 - Mar 2008

  Business to Business Billing Specialist

  • Responsible for fostering list of approximately 80 AT&T business clients as an outsourced billing specialist.• Resolved billing disputes and upgraded calling plans to more appropriately align with business needs.

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  Tulsa Community College

  Mar 2008 - May 2017

  • Effectively served the real-life linguistic needs of Tulsa's working adult immigrant population • Gained primary knowledge for efficient international student admissions and advisement• Created and implemented campus-based cross-cultural exchange program

  • Adjunct ESL and College Strategies Faculty

    Mar 2008 - May 2017

  • International Student Specialist

    Mar 2008 - Sept 2012
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  Oklahoma State University Institute of Technology - Okmulgee

  Sept 2012 - Sept 2017

  • Managed International Student Services office generating over $2 million in annual tuition and fee revenue• Served as Principal Designated School Official, filing I-17 updates in the SEVIS system managed by ICE• Oversaw international student recruitment, admissions, orientation, F-1 visa regulatory advisement, programming and alumni career services• Functioned as lead administrative role for study abroad and campus internationalization• Constructed policy and strategic planning in collaboration with executive leadership team• Supported campus diversity as advisor for the only multicultural student organization Show less • Implemented international education best practices to streamline policy and procedures within the International Student Services Office• Collaborated with Coordinators of Recruitment and Global Relations to develop office specific strategic planning for a stronger OSUIT international footprint• Served as Principal Designated School Official and primary international student advisor• Managed SACM, Global UGRAD and oil company sponsored student programs expanding all of them to new levels• Represented office through various conference opportunities Show less

  • Instructor of Communications

    Jul 2017 - Sept 2017

  • Director, International Students

    Mar 2014 - Jun 2017

  • Coordinator, International Programs and Compliance

    Sept 2012 - Mar 2014
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  Oklahoma State University

  Sept 2017 - now

  • Develop and maintain the primary vision for the Spears School of Business graduate student experience• Equitably assess departmental faculty needs against graduate program enrollment to proportionally distribute annual GTA/GRA allocation • Project professional development budget with line-item approval required by the main-campus provost• Synergize graduate student community across program pathways as the primary advisor for the Graduate Leadership Association of Spears• Serve as the primary conduit for graduate program course action forms and course catalogue updates through CourseLeaf submission management• Function as graduate program liaison during dean’s meetings, public speaking events, visits with employers/delegations, and in center-to-center negotiations• Maintain continual commitment, improvement and expansion of all responsibilities listed in Assistant Director role Show less • Supervise a team of 7 who sustain and deliver graduate recruitment, admissions, advisement, programming, $260K+ in annual scholarships, 50+ assistantships, reciprocal and project-based study abroad, alumni advisory board relations, student organizations, banquets and hooding ceremonies in support of over 700 currently enrolled graduate students• Bridge the faculty and staff gap by leading weekly MS program meetings and attending faculty committee events• Create and grow accelerated 4+1 programs between the Spears School of Business and the College of Arts and Sciences, the College of Engineering, Architecture and Technology, and the OSU Graduate College• Organize 15-20 events per year such as webinars, mixers and focus groups to foster the Spears “Power of Personal” culture, professional development, information sharing, rapport-building and lifelong networking • Drive graduate-level mentor and protégé engagement in the Spears Mentoring Program with over 50 new pairings each semester• Deliver career services for over 300 enrolled MBA’s with a focus on Korn Ferry Leadership Architect competencies, resume review, mock interviews, access to specialized search tools and direct employer interactions• Develop and implement omnichannel marketing campaigns touching 15 Spears School of Business graduate degree and certificate programs in collaboration with departments, colleges, international institutions and contracted vendors Show less

  • Director, Business Graduate Programs

    Jun 2021 - now

  • Assistant Director, Watson Graduate School of Management

    Sept 2017 - Jun 2021