Talk to sales Try for Free

Abhilasha Sahu

CRM

703 followers

Gurugram, Haryana, India

Connect with Abhilasha Sahu to Send Message

Connect with Abhilasha Sahu to Send Message

Timeline
About me
1st Line Technical Support Specialist | Customer Experience & Team Handling | Onecom
Education
- Government co-ed S. S. School Sec - 6 Site 1
  2016 - 2018
  Commerce with maths
- Delhi University
  2019 - 2022
  B.com Human Resources Management/Personnel Administration, General
Experience
- NEROPURE
  Jun 2017 - Sept 2017
  CRM
- Vrikshit Foundation
  May 2018 - Aug 2018
  Event Promoter
- JindalX
  Sept 2018 - Dec 2018
  CSE
- Tech Mahindra
  Jan 2019 - Jun 2019
  Customer Service Analyst
- Radical Minds Technologies Pvt. Ltd.
  Aug 2019 - Jul 2020
  Travel Expert
- Teleperformance
  Sept 2020 - Jan 2023
  - Assistant Manager Customer Care
    May 2022 - Jan 2023
  - Sales Validator
    Jul 2021 - Apr 2022
  - Subject Matter Expert
    Feb 2021 - Jun 2021
  - CSE
    Sept 2020 - Jan 2021
- WNS
  Mar 2023 - Oct 2023
  Process Coordinator
  • Analyzing existing processes and identifying areas for improvement.• Developing and implementing new strategies to increase efficiency and productivity.• Monitoring performance and making adjustments as needed.• Ensuring compliance with regulatory requirements and industry standards.• Training employees on new processes and procedures.• Collaborating with other departments to ensure process alignment and consistency and smooth workflow.• Conducting process audits to ensure adherence to established procedures to the maximum extent• Identifying and mitigating process-related risks• Providing recommendations after studying various markets for process improvements Show less
- Onecom
  Oct 2023 - now
  1st Line Technical Support Specialist
Licenses & Certifications
- Fundamentals of Digital Marketing
  Google
  Mar 2023

Recommendations
...