Rizky Alan Faisal

Experience

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  CV. Jaya Abadi

  Jul 2005 - Nov 2005

  Sales Executive
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  Laras Asri Resort&Spa

  Nov 2005 - Nov 2007

  Banquet Server
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  COBRA Insurance

  Dec 2007 - Nov 2008

  Team Leader
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  Papa Ron's Pizza

  Nov 2008 - Nov 2009

  Shift Leader
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  PT. Impremium

  Nov 2009 - Jul 2012

  Senior Front Desk Agent
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  Best Western Star Hotel

  Sept 2012 - Nov 2013

  Front Desk Agent (PRE-OPENING TEAM)

  1. Comply with hotel policies and procedures.2. Ensure that all daily, weekly and monthly reports are processed.3. Registers guests and assigns rooms of guests with reservations and walk-in arrivals, assists with room inspection and follow-up on “out-of-order” rooms. Accommodates special requests whenever possible.4. Assists in pre-registration and blocking of rooms for reservations.5. Responsible for checking guests in and out.6. Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.7. Understands room status and room status tracking8. Knows room locations, types of rooms available, and room rates.9. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.10. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.11. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.12. Be aware of and familiar with hotel products, facilities,activities and services provided and be able to explain them to guest.13. Files room key cards.14. Knows how to use front office equipment.15. Communicate all activities and incomplete sevice request to next shift and other departments and ensure the supervisor is kept informed.16. Keep all hotel documents confidential.Never give the room number of in-house guests to outside callers.17. Maintain a clean working area.18. Attend all meeting and training as scheduled.19. Maintain good relationship and communication with other departments and the community.20. Perform any other duties as may be assigned by the supervisor. Show less

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  Grand Artos Aerowisata

  Nov 2013 - Feb 2014

  Guest Service Agent

  DUTIES & RESPONSIBILITIES:1. Greet the guest by name with welcome & polite manner. 2. Make properly done, all the preparation for arrival & departure guest, before guest’s arrived/ departed.3. Responsible for all checking guests in and out by follow Hotel’s Policy & Procedures.4. Responsible for room assignments of guests with reservations, and walk-in arrivals assisted by Supervisor. Assist with room inspection requests. Follow-up on “out-of-order” rooms. 5. Responsible for all cashiering for in house & outsider guest that using hotel’s facilities and posted in Front Office.6. Should be able to handling all incoming call in polite way and good manner.7. Make sure for hotel’s revenue is correct before closing the day by rechecking all bill’s that has been posted.8. Communicate all activities and incomplete service requests to next shift and other departments, and ensure the supervisor is kept informed. 9. Maintain a clean working area.10. Attend all meetings and training as scheduled.11. Be aware of and familiar with hotel products, facilities, activities and services provided and be able to explain them to guests.12. Maintain good relations with staff and the community.13. Keep all hotel documents confidential. Never give the room number of in-house guests to other guest unless get permission from the guest.14. Maintain good communication with other related Departments.15. Perform any other duties as may be assigned by the Supervisor. Show less

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  ZOOM Smart Hotel

  Feb 2014 - May 2014

  As Act FO Coordinator

  A. LEADING FRONT OFFICE TEAMS 1. Utilizes interpersonal and communication skill to lead, influence, and encourage other team member. 2. Lead to demonstrates the spirit multi tasking team player. 3. Leverage strong communication skill to influence the team and to lead them. 4. Oversees front office operational. 5. Provides Excellent leadership by appropriate authority. 6. Conduct manual performance appraisals with direct reports according to standard operating procedure.B. GUEST SATISFACTION. 1. To ensure guest satisfaction at all times. 2. Takes such actions as surveying of the rooms and other areas of the hotel to ensure that they are ready, of standard and available at all times to the costumer. 3. Ensure of guest requirements during booking has completely fulfill. 4. Quick action on guest who feel sick while in-house receive the best of health care. 5. Addresses guest's complaint, be they confusion about rate, request for deferred payment, non-availabilities, extra-ordinary request or guest dissatisfaction, and takes action to make sure that they guest is satisfied.C. GUEST DATA ACCURACY. 1. Check accurately key in guest data into PMS. 2. Ensure to the guest that all data are correct. 3. Checking all room charges and its incidentals has been posted properly complete with supporting documents. 4. Concerned with all request guest before, during and after stay are completely fulfill in timely manner. 5. Provide recognition manually and by system to bring the most excellent service.D. CO-ORDINATION DEPARTMENTS. 1. Provide all information related to guest data for all department concerned and which should be passed round effective performance 2. Receives and execute if needed to information on all pending / outstanding work / guest request. 3. Delivering information during shift to Dury Manager before leaving work. Show less

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  Quest Hotel Semarang

  May 2014 - Feb 2015

  As Act Night Manager
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  Quest Hotel Semarang by Archipelago

  Feb 2015 - Mar 2016

  As Act Asfom

  Supervises and oversees the priority in accordance to the Policies and Procedures of the hotel.Intensely coordinate with security to secure hotel guests and their belongings; protect hotel facilities and equipment; and to protect against misbehavior of irresponsible personnelActs and makes decisions that will reflect the good reputation of the hotelExercise great tact, firmness and solid decision during his shift. Assist in the supervision of discipline in the hotelCheck and ensure female employees transportation and to certain discretion male employees as well are fully and efficiently transported homeControl and assist as necessary Food and Beverage outlets operation to ensure timely, efficient and courteous serviceMaintain a log of shift duties and report any irregularity complaints or special attention to the FOMAssist in Front Office Counters when the needs arisesInspect condition of hotel vehicles and ensure transportation supply in the morning is adequateCheck and maintains the overall cleanliness of public areas, paying special attention to the Lobby and DrivewaySpot check 10 vacant rooms overnight and submit report to Room Division Manager dailyAssist in the control of safety deposit boxes and submit report to the Front Office Manager every SaturdayPrepare Night Front Office Report for managementTo be prepared to adjust working hours, not only following the schedule, but also as a manager to present and participate in special occasion/meetings or extraordinary activities such as full house situation, big group arrival/departure, special assessment Show less

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  Airy Rooms

  Mar 2016 - May 2020

  Operations Manager
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  Opium Convection & Clothing

  May 2020 - now

  Director Of Business Development