Saeed Falana

Saeed Falana

Customer Care Representative

Followers of Saeed Falana2000 followers
location of Saeed FalanaPalestinian Authority

Connect with Saeed Falana to Send Message

Connect

Connect with Saeed Falana to Send Message

Connect
  • Timeline

  • About me

    I have a strong foundation of IT-related knowledge to work in a better way, i'm good at making all your work very easy with the help of technology, also a good builder of various technical ideas

  • Education

    • Saffa secondary school

      2000 - 2007
      79.3% HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
    • An-Najah National University - Nablus

      2007 - 2011
      Bachelor's degree Information Technology
  • Experience

    • Wataniya Palestine

      Apr 2012 - Sept 2013
      Customer Care Representative

      Answer Customer questionCall Back CustomerFilling customer information in wataniya systemPromotion of Wataniya Mobile service

    • City Express - Palestine

      Aug 2014 - Oct 2014
      Marketing
    • Alameen Technologies

      Sept 2014 - May 2015
      Project Coordinator & marketing

       Manage and Analysis of the records received from the Property Tax Directorates.  Manage the delivery process of these records  Conduct monthly, weekly reports to the donor to maintain the liquidity of workflow  Mange scanning task for these records  Convert these Scanned records to PDF files and upload them on Property Tax Directorates

    • Pioneers

      Jul 2016 - Oct 2021
      Teacher

      Education websites design, Computer Maintenance , ICDL 1-) PHP 2-)Mysql3-) HTML54-) css35-) Ajax6-) j-Query7-) HTML8-) CSS9-) XML10) Java script 11-) World pressetc ....

    • Paltel Group Foundation

      Oct 2016 - Nov 2021
      ICT & Coding Projects Coordinator | Operations Dep.

      maintain and update a list of all domains and host information for Paltel Group Foundation; follow up renewal and payment with finance officer and coordinate with service providers according to service contracts develop and update Paltel Foundation web sites: Paltel Foundation, Palestine Award, Code for Palestine and any other relevant sites in coordination with Internal Communications Manager manage existing work apps for all programs and make sure all apps are up and running at all times and resolve/ report any faults immediately develop work apps for Foundation programs and coordinate with outsourcing parties according to development agreements signed by Paltel Group Foundation to make sure work is achieved according to requested technical standards plan and coordinate teaching sessions in coding programs and make sure that educational environment is up to standard to accommodate all planned sessions in all programs participate in some of the training sessions according to an agreed plan and in disciplines where the incumbent of this position fits as an instructor or trainer provide technical support to beneficiary students while preparing their projects in Code for Palestine program Prepare with instructors and TAs a full training plan for Code for Palestine and other education programs prepare and monitor and implementation plan for Summer Code program with partners and PGF team follow up progress on Hour of Code international event and notify PGF management to lead activities in Palestine under the initiative, coordinate initiative with internal and external stakeholders coordinate with online training partners and make sure that students properly use the training platforms and make expected achievements (Udacity and others) maintain updated data on all PGF programs and activities and present the data in different forms and make sure that data is securely stored especially beneficiary data Show less

    • Udacity

      Oct 2018 - Oct 2018
      Data Analyst Nanodegree
    • Cisco Networking Academy

      Dec 2018 - Jan 2019
      Python Course
    • Jerusalem Center for Women

      Dec 2019 - May 2020
      Project Management Consultant
    • Anna Lindh Foundation

      Dec 2019 - May 2020
      Web Manager
    • Udacity

      Mar 2020 - Mar 2020
      Data Analyst
    • Arab Islamic Bank

      Nov 2021 - Aug 2024
      Information Technology Support Technician

      - Core Banking Support- ECC Support- Docuware Software Support- ATM Offline

    • محلات ان للاجهزة الكهربائية

      Jul 2024 - Dec 2024
      Sales Specialist
  • Licenses & Certifications