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Amit Dawar

Amit Dawar

Work Force Management Associate

Followers of Amit Dawar378 followers
location of Amit DawarGurgaon, Haryana, India

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  • Timeline

  • About me

    Senior Manager - RPA & PLATFORMS

  • Education

    • Imt Ghaziabad

      2008 - 2011
      MBA Finance and HR

    • Sarvodaya

      2003 - 2004
      Done Sr. Secondary; C.B.S.E Board Commerce

    • Bal Bharti School

      2001 - 2002
      Done Secondary; C.B.S.E Board

    • Accredian

      2021 - 2021
      Certificate in Data Science Foundation Data Modeling/Warehousing and Database Administration

    • Delhi University

      2004 - 2007
      Bcom COMMERCE

  • Experience

    • CONVERGYS INDIA SERVICES PRIVATE LIMITED

      Sept 2008 - May 2012
      Work Force Management Associate

      ~Managing basic WFM Activities.~Real Time monitoring.~Ensuring on time delivery for performance reports on various parameters for onshore and off shore sites.~Skilling of the agents for a particular skill set.~Handling the downtime and Outages for several sites.~Ensuring delivery of SLA Report, Dash Boards and Adhoc reports.~Have knowledge of Tools like IEX and Avaya (CMS).

    • FIS

      Jun 2012 - Apr 2018
      Assistant Manager Workforce

      I am a highly accomplished management professional with proven expertise in operations, workforce management, client interaction/support, service and support in the outsourcing industry. Multi and intuitive visionary adept at re engineering processes to comply with goals and policies while controlling costs, minimizing redundant work, reducing manual work, and increasing profitability.

    • FIS

      Jun 2018 - Apr 2023

      • Senior Manager - Digital Transformation

        Jul 2021 - Apr 2023

      • Digital Transformation Manager (RPA)

        Jun 2018 - Feb 2022

    • HCLTech

      Feb 2023 - now
      Senior Manager

  • Licenses & Certifications

    • Using AI to Improve the Employee Experience

      Skillsoft
      Mar 2024
      View certificate certificate

    • PRINCE2® 2017 Practitioner

      AXELOS Global Best Practice
      Mar 2021

    • PRINCE2® Foundation and Practitioner Certification Training

      Simplilearn
      Feb 2021

    • Scrum Master Certified (SMC)

      Scrum Alliance
      Jan 2020