Veronica Lim

Experience

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  Pelangi Multimedia Technologies Sdn. Bhd.

  Sept 2005 - May 2007

  Website Designer

  - Maintain and develop the website (www.pelangibooks.com) - Dealing with background development on e-books-& graphics - Add advertisement to the website - Analyze promotions to add in the websites - key in e-bookstore or e-library new items- Develop e-books using Macromedia Flash, Adobe Photoshop, Paint Shop Pro, Adobe Image Ready - Design website coding using Macromedia Dreamweaver - Develop image for the series items - Guide customer on product installation, online selling of CD-ROM, VCD - Design brochure- Answer incoming calls promptly and log them on the fault admin management system in order to verify orders and customers details - Assisting in road show to promote company's product Show less

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  Computer Troubleshooters

  May 2008 - Oct 2008

  IT Support Engineer (Internship)

  - Design and develop the company's website www.cts.com.my- Hardware troubleshooting - Software troubleshooting (e.g. UBS, Microsoft Office,etc)- Hardware & software networking- Internet / email setup (Microsoft Outlook)- Regular computer maintenance (e.g. Cleanup computer registry)- Virus protection & removal- Service plan- Remote access & diagnostics- Application setup & support (e.g. IT support agent, I-terminals)- Remote support - Sales and marketing development. I.e. design newsletter and direct emailing database maintenance Show less

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  CIMB

  Jun 2009 - May 2010

  IT Executive Officer (Application Delivery - Contract)

  Job responsibilites: - To provide application support for the assigned projects / systems. - To track project progress and report status to management (incident management) throughout the system development life cycle (SDLC) – SIT/UAT/Production. -To ensure organization policy and procedure align with the system and verify through ALLTEL, MiBS, CCRIS checking. -To assist Business Users in developing prototype cases. -To coordinate with vendor and user - Understands the system architecture and provide advice on technical and functional characteristics (system analysis) of assigned application systems. - To work closely with the business users to perform business analysis and to assist in drawing up the functional specifications. - To liaise with IT outsourcing vendors for the Bank’s Business Banking Loan Origination system (Business Credit System). - Business Credit System has been presented submissions to the region’s most competitive award for financial institutions - the Financial Insights Innovation Award (FIIA). When at the Asian Financial Services Congress, BCS were announced the winner of the Innovation in Loan Origination Category, making our mark as one of the 10 recipients from assemble of 135 entries from leading banks across the region. - Capability to resolve issue within Service Level Agreements (SLAs) during the Business As Usual (BAU) development. Tools Used: -Putty (Unix) -IBM Websphere -Oracle -SQL Developer -Crystal report-Netmeeting-VPN -LDAP Security module Show less

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  NCS Group

  Jun 2010 - Oct 2011

  Application Consultant

  - Working on Australia Optus Project (Telco Industry) - Perform SDLC task and managing functional change for the customer E-billing site https://www.outsourcing.optus.net.au/ which source from J2EE technologies - Provide programming expertise in developing, testing, implementing, maintaining and supporting applications software that meets user requirements, adhering to the established project schedule and comply with InSyn process to deliver high quality works - Conference with Australia clients and participate in user requirement studies, system analysis & design, documentation and user support. - Checkout/manage code change using Tortoise CVS (Version control) - Experience with XSLT, XML, BEA Weblogic, Tomcat, JSP, FLEX, ITIL v3, Java EE, Cocoon Framework - Analysis data through SQL scripting through Sybase ASE, Sybase IQ Show less

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  BCS Information Systems Pte Ltd (OCBC Subsidiary)

  Nov 2011 - Nov 2014

  Software Consultant

  Technical Support:- Provide technical support to customer production system running in-house or distributed applications to Bank Negara, including legacy production systemsSolutions Delivery:- Provide solution to customer reported calls and incidents related to Bank Negara's eSPICK (Sistem Penjelasan Informasi Cek Kebangsaan secara Elektronik) systemApplications Development:- Developing new enhancement application for legacy production systems using J2EE technologiesTesting Management:- Provide Test Case and Test Result for Security Patches Testing / Windows 7 compliance test with crypto devices e.g. Token \ HSMChange /Release Management:- Deployment of new releases of EAR files through IBM Web Console / WebsphereTroubleshooting:- Provide support on Windows and Unix platforms upgrading that includes installation, configuration and troubleshooting of application system problems Show less

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  National Bank of Abu Dhabi

  Dec 2014 - now

  IT Officer

  Job tasks:- Maintain & operate IT hardware/ software audits to ensure branch IT systems up and running at alltimes besides coordinate with vendor and stakeholders on the planning, installation, commissioning, upgrading, software integration, testing & troubleshooting for related systems.- Setup and maintaining all branch IT system and infrastructure components e.g. Windows Operating Systems , Microsoft SQL Server, VMware, VEEAM, NetBackup, Local Area Networks, Communication protocols- Manage Production user support and all external application including Central Bank terminals, SWIFT, BLOOMBERG, Thomson Reuters terminals, and other business related applications (e.g. MUREX, eSPICK, RENTAS, FAST, FISS, FINET, STATSmart, ROMS, CCRIS, Labuan Statistical Reporting Submission System) - To update bank system with all and periodic amendments/enhancements and vulnerability fix patches as dictated by the vendors and HO ITD security- IT Procurement and follow up with all external vendors and suppliers of IT related items and components meantime ensuring that all procured in time with competitive quotations- Vendor Management and agreement review with vendor to meet bank policies- Maintain proper asset management & ensure all documentation and working methods used in the development life cycle are in accordance with the bank’s standards and methodology - Taking charge in remediating IT audit findings for closure - Responsible for project management initiatives and engage with BNM and relevant stakeholders for project implementation and lead full project cycle - Plan and carry out BCP/ DRP exercise for critical systems to ensure compliance with BNM's operation rules/ HO BCM framework- To maintain all necessary critical backup systems at the appropriate Disaster Recovery site and to update the system periodically according to the bank's laid down policy- To assist Operation Manager in relation to technical or otherwise, in evaluating and seeking necessary approvals Show less