Bryan W. Woo, MBA

Experience

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  Hertz

  Jan 2004 - Jan 2006

  Station Manager

  Directed a union staff of 50 employees and achieved a monthly income of $1.1 million.• Provided superior customer service and sales while achieving and maintained customer service scores of 90% and above.• Managed successfully and operated the 9th largest airport operations for the company based on superior audits, surveys and ROI.

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  Los Angeles Dodgers

  Jan 2007 - Jan 2012

  Security Assistant Manager

  Trained and managed a staff of 600 seasonal employees in customer service and safety protocol for all Major League Baseball and special events at Dodger Stadium.• Managed the 100 camera surveillance room and all operations in the command center to ensure safety pertaining to the 300 acre stadium property.• Coordinated all logistics pertaining to stadium security for up to 56,000 patrons and 1,000 staff members.• Conducted quarterly training sessions and weekly audits.• Provided physical security and managed ingress and egress routes for VIPs including the governor, mayor, state officials, four star generals, District Attorney of Los Angeles and celebrities. Show less

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  AvalonBay Communities

  Jan 2009 - Jan 2013

  Customer Service Manager

  Oversaw and lead a property management staff of 15 and 750 rental units.• Managed a team of fifteen associates at a 750 unit rental complex with an operating income of $1 million per month.• Resolved tenant complaints, disputes and conducted customer service, sales and property management training.• Appeared in court on behalf of the company in unlawful detainer matters.• Reviewed monthly budget and variance reports.• Recipient of the 1st Place Southern California Sales Award and 3rd Place National Sales Award. Show less

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  East West Bank

  Jan 2013 - Jan 2017

  Learning and Development Specialist-Corporate Trainer

  Managed training curriculum and projects for 130 retail branches and 2,000 corporate employees. Member of the ARGO system nationwide conversion team. Point of contact for the Learning Management System and vendor negotiations.• Conducted soft skill and technical training for all levels of bank personnel. • Revised, created and updated all training materials to ensure course curricula are current.• Negotiated vendor contracts with an average cost reduction of 50-75%.• Ensured quality control in training effectiveness through measurable metrics.• Managed the master employee training calendar, the Senior Vice President’s calendar and all administrative duties within the Training Department. Show less

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  D.R. Horton

  Jan 2017 - Jan 2018

  Regional Customer Service Manager

  General management for the Los Angeles and Ventura regions in all aspects pertaining to customer service and warranty. Managing a team of customer service representatives and forty-six active communities.• Approved all purchase order requests, invoices, budget and vendor management.• Created and distributed weekly reports for the region.• Coordinated and researched cases with legal counsel for any litigation matters.• Facilitated yearly evaluations for customer service staff and maintained all administrative details pertaining to hiring and termination requests.• Managed all active communities and meet with home owners as needed. Show less

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  Los Angeles Dodgers

  Jan 2018 - Jan 2021

  Assistant Manager, Stadium Operations - Security and Guest Services

  Trained and managed a staff of 950 employees in customer service, corporate security and safety protocol for all Major League Baseball and special events at Dodger Stadium.• Managed the multi-faceted camera surveillance system and all operations in the communication center to ensure safety pertaining to the 300-acre stadium property.• Coordinated all logistics pertaining to stadium security, both in house and with local and federal law enforcement agencies for up to 56,000 patrons and 1,250 team members.• Hired, trained, scheduled and disciplined staff along with updating company policy and procedures.• Provided physical security and managed ingress and egress routes for professional athletes, VIPs including the governor, mayor, state officials, four-star generals, District Attorney of Los Angeles and celebrities. Show less

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  City of San Gabriel

  Jan 2021 - now

  • Executive Administrator to the Chief of Police• Develop, coordinate and assist in crime prevention activities; investigates and prepares reports; provides information to other agencies, City staff, and the general public.• Creates, formats, edits, revises, proofreads, and processes a variety of documents and forms such as notices, reports, memos, and other documents; and investigates and prepares reports on selected incidents including traffic collisions, missing persons, lost and found property, vehicle impounds, and other miscellaneous incidents.• Prepares and delivery of court filings, citations, and other court related materials; and may serve subpoenas, appear in court, and testify.• Special projects as assigned including but not limited to body worn cameras, event and office management, budgeting, payroll, discovery requests and evidence inventory. Show less • Police records management pertaining to operations, procedures, applicable federal, state, and local laws.• Enters, retrieves and maintains data and information from a variety of state and local systems, including CLETS, while conducting record checks and research files of requested information.• Process and prepares files for court appearances; accepting payment of fees and prepares bail monies.• Maintain and update a variety of government records filing systems while performing other duties and projects as assigned. Show less

  • Management Analyst and Executive Administrator to the Chief of Police

    Jan 2023 - now

  • Executive Administrator to the Chief of Police and Community Service Officer

    Jan 2022 - Jan 2023

  • Records Management Specialist

    Jan 2021 - Jan 2022