Hitesh Dham

Experience

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  ELEGANCE EVENTS

  Jul 2015 - Aug 2015

  Intern as Customer Service Representative

  Conducted evaluations of customer satisfaction levelsProvided recommendations for improving customer satisfaction through necessary changes

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  Srinovation Ecell SSU

  Nov 2016 - Apr 2018

  Digital Media Manager

  Administering the online presence of the university's Entrepreneurship CellDeveloping and scheduling postsDesigning creative social media posts using Canva

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  STORY Experiences Pvt. Ltd.

  May 2017 - Jul 2017

  Social Media Marketing Intern

  Created advertising campaigns and crafted social media contentConducted competitor analysis to study and evaluate their marketing approachesEngaged in market research to stay updated on current trends, innovative hashtags, and industry best practices

• 

  CoHo.in

  Jul 2018 - Jul 2018

  Marketing Intern

  Conducted cold calling and implemented marketing strategiesUtilized lead management systems and oversaw relationships with multiple clients

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  Sri Sri Tattva

  Sept 2018 - Apr 2022

  Provided marketing support to enhance distributor network sales and conducted comprehensive sales reportingManaged end-to-end Pan India order processing, ensuring seamless operationsImplemented back-end support, sales audit, and reporting procedures to maintain accuracy and relevance Led Pan India business operations, overseeing sales audit and reporting processesProvided efficient back-end support to optimize sales operations and enhance performance Executed marketing and creative design initiatives to drive consultation salesHandled reporting, auditing, and remuneration processes to ensure compliance and accuracy Formulated marketing strategies and implemented creative design initiatives to boost brand visibility and enhance customer engagementEstablished and managed reporting, auditing, and compensation processes to optimize operational efficiency and ensure financial accuracy

  • Operations Executive, Ecommerce Operations

    Apr 2020 - Apr 2022

  • Operations Executive, YLTP Business Operations

    Oct 2019 - Mar 2020

  • Operations Executive, Consultation Sales

    Jul 2019 - Oct 2019

  • Marketing Associate, Consultation Sales

    Sept 2018 - Jun 2019
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  Tidy Up

  May 2022 - Nov 2023

  Ecommerce Manager

  Managed multiple accounts and streamlined warehouse inventory management processesConducted sales data analysis and planning, optimizing margins and commissionsOversaw back-end order creation and processing, ensuring accuracy and efficiencyHandled payment-related operations and effectively managed customer grievances