Hitesh Dham

Hitesh Dham

Intern as Customer Service Representative

Followers of Hitesh Dham2000 followers
location of Hitesh DhamDelhi, India

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  • Timeline

  • About me

    Let's Work Together, Let's Grow Together

  • Education

    • Sri Sri University

      2016 - 2018
      Master of Business Administration (M.B.A.) Marketing 3.91 CGPA

      Activities and Societies: Srinovation Club

    • Guru Gobind Singh Indraprastha University (GGSIPU), Delhi

      2013 - 2016
      Bachelor of Business Administration (B.B.A.) Banking and Insurance 62.00 %

      Activities and Societies: Computer Gaming Team I had participated in certain events like college fest, various conferences as well as did a research on customer satisfaction.

  • Experience

    • ELEGANCE EVENTS

      Jul 2015 - Aug 2015
      Intern as Customer Service Representative

      Conducted evaluations of customer satisfaction levelsProvided recommendations for improving customer satisfaction through necessary changes

    • Srinovation Ecell SSU

      Nov 2016 - Apr 2018
      Digital Media Manager

      Administering the online presence of the university's Entrepreneurship CellDeveloping and scheduling postsDesigning creative social media posts using Canva

    • STORY Experiences Pvt. Ltd.

      May 2017 - Jul 2017
      Social Media Marketing Intern

      Created advertising campaigns and crafted social media contentConducted competitor analysis to study and evaluate their marketing approachesEngaged in market research to stay updated on current trends, innovative hashtags, and industry best practices

    • CoHo.in

      Jul 2018 - Jul 2018
      Marketing Intern

      Conducted cold calling and implemented marketing strategiesUtilized lead management systems and oversaw relationships with multiple clients

    • Sri Sri Tattva

      Sept 2018 - Apr 2022

      Provided marketing support to enhance distributor network sales and conducted comprehensive sales reportingManaged end-to-end Pan India order processing, ensuring seamless operationsImplemented back-end support, sales audit, and reporting procedures to maintain accuracy and relevance Led Pan India business operations, overseeing sales audit and reporting processesProvided efficient back-end support to optimize sales operations and enhance performance Executed marketing and creative design initiatives to drive consultation salesHandled reporting, auditing, and remuneration processes to ensure compliance and accuracy Formulated marketing strategies and implemented creative design initiatives to boost brand visibility and enhance customer engagementEstablished and managed reporting, auditing, and compensation processes to optimize operational efficiency and ensure financial accuracy

      • Operations Executive, Ecommerce Operations

        Apr 2020 - Apr 2022
      • Operations Executive, YLTP Business Operations

        Oct 2019 - Mar 2020
      • Operations Executive, Consultation Sales

        Jul 2019 - Oct 2019
      • Marketing Associate, Consultation Sales

        Sept 2018 - Jun 2019
    • Tidy Up

      May 2022 - Nov 2023
      Ecommerce Manager

      Managed multiple accounts and streamlined warehouse inventory management processesConducted sales data analysis and planning, optimizing margins and commissionsOversaw back-end order creation and processing, ensuring accuracy and efficiencyHandled payment-related operations and effectively managed customer grievances

  • Licenses & Certifications

    • Fundamentals of Digital Marketing

      Google Digital Garage
      Dec 2019
      View certificate certificate
    • Entrepreneurship Course

      Wadhwani Entrepreneurship
      Jan 2017
    • Customer Service Training

      Alison
      Dec 2016
      View certificate certificate
    • Graphic Design

      Delhi Institute of Computer Sciences- DICS Technologies Ltd.
      Feb 2012
    • Google Data Analytics

      Coursera
      Jan 2024
      View certificate certificate
    • Python for Data Analysis & Visualization

      Udemy
      May 2024
    • Google Analytics for Beginners

      Google Certified Digital Marketing Course
      Dec 2019
    • Become a Data Analyst

      LinkedIn
      Mar 2024
      View certificate certificate
  • Honors & Awards

    • Awarded to Hitesh Dham
      Black Belt in Tae - kwon - Do (Korean Martial Arts) World Taekwondo Federation (WTF) Feb 2012
  • Volunteer Experience

    • Volunteer

      Issued by Art of Living International Center, Bangalore on Apr 2014
      Art of Living International Center, BangaloreAssociated with Hitesh Dham
    • Volunteer

      Issued by Art of Living International Center, Bangalore on Nov 2014
      Art of Living International Center, BangaloreAssociated with Hitesh Dham
    • Volunteer

      Issued by Art of Living International Center, Bangalore on Feb 2013
      Art of Living International Center, BangaloreAssociated with Hitesh Dham
    • Volunteer

      Issued by Lions Blood Bank on Apr 2013
      Lions Blood BankAssociated with Hitesh Dham