Denver Mottau

Experience

• 

  Spinneys

  Aug 1995 - Nov 1999

  Customer Service / Sales Supervisor

  Managed the Produce & Grocery departments in the Supermarket . Driving sales results , stock control, service excellence , staff planning & engagement.

• 

  ODEL PVT LIMITED

  Jan 2001 - Jan 2008

  RETAIL TRAINING MANAGER / STORE MANAGER

  Managed the end to end Training and development framework. Plan,design and execute training to all retail staff (sales staff , cashiers , supervisors, managers) across the Group. Handling staff engagement & motivational initiatives. Driving sales objectives & service excellence handling the flagship store @ Ward Place, Colombo 7

• 

  Landmark Group

  Nov 2008 - Sept 2019

  •Managed the end to end L&D process by planning, designing and delivering training to all retail employees across 25 UAE stores and office staff (Selling skills, Customer service skills ,product & technical training, Soft skills , Leadership & professional skills)•Trained over 150 management staff from other territories on operational consistency in SOE store.•Trained and certified over 100 employees in coach buddy, duty manager & store in charge roles.•Implemented the Women empowerment program & developed 10 women leaders in stores. •Program managed the YES TO WORK (ACTVET – Abu Dhabi Government) editions from 2010-19, which trains young UAE Nationals on retail store operations in our stores.•Have set up Store of Excellence stores across all territories & managed the SOE stores.. •Recruitment & selection support, On boarding, Induction & orientation, Performance management, Talent reviews & IDP`s, LMS E learning, Assessment centres, Value launch & succession planning. •GPTW culture audits, Happiness Movement & calendar, Reward & recognition, Listening groups, feedback & retail on the job team engagement sessions. •Customer Journey Touch point Training - Roll out, Engagement and Re-enforcement across GCC•Created checklists, matrix & process notes for Service excellence ,store operations & SOP manuals•Created tools to measure retail operational consistency and standardized across other territories. •GPTW (Great place to work) awards for 2018-19. Show less •Handled the store Operations in Large format flagship stores with a SQFT area of 85,000 – 200,000 with over 30,000 daily footfall & Daily sales in excess of 1 Million AED with around 200 employees across Dubai, Abu Dhabi & Al Ain regions in the UAE achieving sales objectives.•Driven Shukran Loyalty program, Gift cards & add on sales initiatives to gain incremental revenue. •Utilized communication & inter personal skills to create strong stakeholder relationships. •Managed and motivated the team to drive sales profitability through efficient business practices, Monitoring and updating of sales & MIS reports – ATV, Productivity & competitor analysis.•Preparation of all Standard operations procedures (SOP’s) for the mall and ensures compliance - Cash Audits, Risk Audits, Safety Audits, Store operations Audits, Retail standards & VM Audits•Driven Shrinkage and Loss prevention initiatives•Managed facility ( security & housekeeping teams ) effectively.•Managed CCTV,security antennas & safety standards across the store •Managed customer service full store accountability , Mystery shopping , customer feedback NPS/CSAT scores•Relationships with mall management, stakeholders & vendors •Maintained floor standards, stock availability, merchandising & displays, staff presence, store ambience & check out management.•Ensured emergency procedures are practiced and reinforced.•Exercised effective cost control in all aspects of the job within budgetary guidelines. •Maintained stock takes effectively to minimize shrinkage & pilferage. •Core team member of SOTF (Store of the future) projects, driving operational timelines •Created Instore Customer journey touch points map, Customer charters & Service proposition Show less

  • Learning & Development Manager / HR & Training - Centrepoint LLC Landmark Group

    Jul 2016 - Sept 2019

  • Senior Mall Manager -Business Manager / Store manager - Centrepoint LLC Landmark group

    Nov 2008 - Jul 2016
• 

  Training Institute

  Dec 2019 - Apr 2021

  Corporate Trainer / Soft Skills Trainer / HR & Office Management Trainer

  * CHRP / CHRM Certified courses Lecturer * Office Management & Administration Courses Trainer * Leadership Skills Modules Trainer (Time management, Change Management, Conflict Resolution, Problem-solving, Coaching & Feedback, Performance Management, Stress management, etc.* Soft skills Modules Trainer (Communication, Presentation skills, public speaking, Business communication, meetings/Minutes, report writing, Listening skills, Time management, Business etiquette, Team building, etc.* Retail Selling Skills & Customer Service Excellence Trainer* Spoken English & Business English for Adults / Working Professionals * IELTS preparation classes * CV and resume building* Copywriting and proofreading Show less

• 

  China Lucky Shoes LLC - UAE

  May 2021 - now

  Manager - Retail Operations & Training