Stephane El Hamwi

Experience

• 

  SPAR

  Jun 2013 - Aug 2015

  Multi-task employee

  I was a Multi-task employee and I was the only employee. For that reason, I had the responsibilities of a Shop manager. Being in charge of the shop in the absence of my employer allowed me to learn more about the business.I ensured the safety and the good smooth functioning of the shop. I was in charge of building loyal business relationships with clients. Moreover, I took care of the closure of cash registers and the maintenance of accounting.

• 

  Carrefour

  May 2016 - Jul 2016

  Multi-task employee for the retail chain Carrefour.

  I was hired for an implantation of Carrefour Market in Nimes. It was a very interesting experience that has extended my knowledge on food distribution. My main role was to ensure the customer service through my assistance. I was assigned several tasks such as stock management, cashier, orders of products or price labeling.

• 

  Uber

  Sept 2016 - Sept 2018

  -Delivered clear and effective training to new hires and existing staff.-Mentored new hires, resulting in stronger staff development and increased productivity.-Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness-Ensured that training contents and local resources are up to date-Identified training needs to provide interactive training for Community Support Representatives -Delivered a high-quality service across multiple support platforms: chat, email, and phone.-Managed customer relations and customer service through daily communication and interaction.-Participated in the Launch of UberEats and UberDrive in Lisbon, Portugal.-Utilized exceptional communication to connect with customers, assess needs and present solutions.-Delivered quality evaluations and templates translations for several departments.

  • Operations trainer

    Oct 2017 - Sept 2018

  • Community Support Representative

    Sept 2016 - Sept 2017
• 

  Concentrix

  Sept 2018 - Feb 2020

  Team Leader

  -Involved in all aspects of team management from hiring, induction, coaching and development.-Participated in regular business reviews with the Client (Google Shopping).-Mentored and guided employees ensuring all were trained in product knowledge and capable ofperforming assigned duties.-Demonstrated knowledge of company's mission, purpose, goals, and ability to help employeessuccessfully achieve them.-Coordinated weekly quality control meetings for all teams (Fraud, customer and operation support).-Communicated expectations to employees and provided timely updates.-Resolved malfunctions with systems and programs through troubleshooting. Show less

• 

  Amazon Logistics

  Feb 2020 - now

  • Managed and trained a team of 48-52 Associates.• Evaluated and implemented actions to drive synergies across the operational teams.• Solved logistics and supply chain challenges through data analysis and process optimization.• Performed daily evaluation of Key Performance Indicators.• Identified coaching opportunities to provide interactive training and deliver constructive feedback on performance.

  • Operations Shift Manager

    Jan 2022 - now

  • Operations Supervisor

    Feb 2020 - Jan 2022