Kevin Hemler

Experience

• 

  University of Maryland

  Jun 2006 - Aug 2006

  Network Administrators assistant

  Install cable runs, connect patch panels to switches, physically install network components, provide end-user desktop support

• 

  Royal Farms

  Sept 2007 - Feb 2009

  Customer Service Leader

  Handle cash, file paperwork for sales madeSchedule work hours for employees, train new workers

• 

  Swift Staffing

  Dec 2009 - Jun 2010

  IT Technician

  Baltimore City Public School System, through swift staffingEnterprise Upgrade for Baltimore City Public School systemTier 1 troubleshooting at primary and secondary schools

• 

  Caves Valley Golf Club

  Sept 2010 - Mar 2012

  Waiter

  Wait tables for formal diningPrepare and serve tournaments and events for businesses

• 

  Expedient

  Mar 2012 - now

  Helping the organization identify and maintain the right talent and platforms to support our clients. Developing engineering resources into leaders in order to help equip Expedient in maintaining consistent quality across platforms while rapidly growing and adding new technologies to our environment. Focused on setting direction for lead engineers and holding them accountable for major projects and personnel development to ensure technical operations are prepared to effectively meet customer needs. Responsibilities also include process review and escalation management for high profile cases. Oversee technical decisions within the support team at Expedient. Specializing in virtualization and networking, I focus primarily in those areas and provide feedback on new products, training for technical resources, and work to address customer escalations. Provide technical leadership to our tier 2 support team and mentor new or potential candidates for the technician role. Handling escalations and internal training for non standard and complex issues related to any Expedient virtual infrastructure. I was responsible for the following technologies/devices: Cluster networking, iSCSI devices, Equallogic, Compellent, ESXi 5.5, vCenter, SRM, Zerto, and Hyper-V. Promoted from analyst to technician, currently focusing on working with VMware Handle customer support tickets and initial phone calls. Responsible for gathering information and handling tier 1 issues.

  • Director of Technical Support

    Aug 2022 - now

  • Senior Manager - Technical Operations

    Aug 2021 - Aug 2022

  • Manager of Technical Operations

    Mar 2020 - Sept 2021

  • Senior Technical Supervisor

    Apr 2018 - Mar 2020

  • Technical Supervisor

    Apr 2016 - Apr 2018

  • Technician team lead

    Apr 2015 - Apr 2016

  • Senior VMware Technician

    Apr 2014 - Apr 2015

  • Technician

    Apr 2013 - Apr 2014

  • Analyst

    Mar 2012 - Apr 2013