Clayton Dill

Clayton Dill

Lance Corporal/Helpdesk Technician

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location of Clayton DillAtlanta, Georgia, United States

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  • Timeline

  • About me

    Helping People To See How Investing In Technology Will Better Their Business | Dad | Golf Fanatic

  • Education

    • Stephens County High School

      -
    • University of Maryland Global Campus

      2021 - 2022
      Bachelor's degree Management Information Systems, General
    • Georgia Southern University

      2014 - 2016
    • ECPI University

      2016 - 2016
      Bachelor’s Degree Computer and Information Sciences w/ concentration in Cloud computing and Virtualization
  • Experience

    • United States Marine Corps

      Dec 2009 - Sept 2011
      Lance Corporal/Helpdesk Technician

      Managed all desktop related issues for 4 sub-units that contained over 400 users on the Navy-Marine Corps Intranet. Set up, wired, and configured several networks when on Operations to both Thailand and Philippines.

    • United States Marine Corps CLB-37 G-4 Information Management Office

      Sept 2011 - Sept 2012
      Corporal/Information Management Office Lead

      Managed all information and data pertaining to the 3d Marine Logistics Group Sharepoint Portal. Worked closely with all sub-sections of 3d MLG in order to maintain the flow of information.

    • United States Marine Corps Reserves

      Sept 2012 - Apr 2015

      Install, configure and maintain cyber services, for both hardware and software. In addition, also integrate multiple information systems to include Data Distribution System-Replacement/ Modular (DDS-R/M), in a network environment. Provided Server and Network support to HQMC for 2 geographical locations with a staff of 3 Server Technicians on a network that consisted of approximately 200 virtual machines hosting over 30 different applications. Created and implemented several standard operating procedures. Work directly with leadership in order to maintain communication and proper workflow.

      • Sergeant/E-5/Cyber Network Operator

        Jun 2014 - Apr 2015
      • Sergeant/E-5/Server Team Lead Technician

        Sept 2012 - Jun 2014
    • Accelera Solutions

      Jan 2016 - May 2017

      Windows Systems Admin/Engineer supporting the SIGAR (Special Inspector General for Afghanistan Reconstruction) CAC Authentication and SharePoint Online effort. Responsible for assisting with buildout of Active Directory, Virtual Machines, and configuration of AD Federation with Office 365 within Microsoft Azure. Also responsible for ongoing upkeep, administration and patching of system post build-out phase. Viable part of a 24x7x365 support team that troubleshoots systems that include: Citrix XenApp, XenDesktop, XenServer, NetScaler, VMware vSphere and View, AppSense, and other virtualization solutions while also providing Tier 3 support to customers worldwide.

      • Windows System Engineer

        Jul 2016 - May 2017
      • Support Engineer

        Jan 2016 - Jul 2016
    • IVision

      Jun 2017 - Jun 2018
      Engineer II

      • Responding to server, network and storage alerts as triage level of support and liaison between 3rd Level engineers to investigate appropriate resolution for global external clientele.• Investigating error messages and determining resolution• Managing software, hardware and connectivity vendors to obtain support and resolution information• Overseeing / performing hardware / software upgrades. • Responding, tracking, and documenting all activity for incidents and resolutions• Coordinates with the other IT team members the development of Engineering knowledge base.• Coordinates activities including Change Management with client resources through resolution.• Assists in maintaining an asset management system to ensure that IT resources are secure and accounted for via ITIL methodology and the use of a CMDB.• Provides regular updates to the Engineering Operations Manager on assigned projects. Show less

    • Hilltop Consultants, Inc.

      Jun 2018 - Feb 2021
      Virtual CIO/Technical Account Manager
    • Frontline Managed Services

      Feb 2021 - Aug 2021
      Technical Account Manager
    • Self-employed

      Aug 2021 - now
      Strategic IT Planning and Solutions Consultant
    • Raven Managed Services

      Mar 2022 - Oct 2023
      Owner/Co-Founder
    • RealCIO

      Oct 2023 - now
      Principal Consultant
  • Licenses & Certifications

    • ITIL v3 Foundations

      AXELOS Global Best Practice
      Jan 2018
    • CompTIA Security ce

      CompTIA
      Dec 2013
      View certificate certificate