Clayton Dill

Experience

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  United States Marine Corps

  Dec 2009 - Sept 2011

  Lance Corporal/Helpdesk Technician

  Managed all desktop related issues for 4 sub-units that contained over 400 users on the Navy-Marine Corps Intranet. Set up, wired, and configured several networks when on Operations to both Thailand and Philippines.

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  United States Marine Corps CLB-37 G-4 Information Management Office

  Sept 2011 - Sept 2012

  Corporal/Information Management Office Lead

  Managed all information and data pertaining to the 3d Marine Logistics Group Sharepoint Portal. Worked closely with all sub-sections of 3d MLG in order to maintain the flow of information.

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  United States Marine Corps Reserves

  Sept 2012 - Apr 2015

  Install, configure and maintain cyber services, for both hardware and software. In addition, also integrate multiple information systems to include Data Distribution System-Replacement/ Modular (DDS-R/M), in a network environment. Provided Server and Network support to HQMC for 2 geographical locations with a staff of 3 Server Technicians on a network that consisted of approximately 200 virtual machines hosting over 30 different applications. Created and implemented several standard operating procedures. Work directly with leadership in order to maintain communication and proper workflow.

  • Sergeant/E-5/Cyber Network Operator

    Jun 2014 - Apr 2015

  • Sergeant/E-5/Server Team Lead Technician

    Sept 2012 - Jun 2014
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  Accelera Solutions

  Jan 2016 - May 2017

  Windows Systems Admin/Engineer supporting the SIGAR (Special Inspector General for Afghanistan Reconstruction) CAC Authentication and SharePoint Online effort. Responsible for assisting with buildout of Active Directory, Virtual Machines, and configuration of AD Federation with Office 365 within Microsoft Azure. Also responsible for ongoing upkeep, administration and patching of system post build-out phase. Viable part of a 24x7x365 support team that troubleshoots systems that include: Citrix XenApp, XenDesktop, XenServer, NetScaler, VMware vSphere and View, AppSense, and other virtualization solutions while also providing Tier 3 support to customers worldwide.

  • Windows System Engineer

    Jul 2016 - May 2017

  • Support Engineer

    Jan 2016 - Jul 2016
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  IVision

  Jun 2017 - Jun 2018

  Engineer II

  • Responding to server, network and storage alerts as triage level of support and liaison between 3rd Level engineers to investigate appropriate resolution for global external clientele.• Investigating error messages and determining resolution• Managing software, hardware and connectivity vendors to obtain support and resolution information• Overseeing / performing hardware / software upgrades. • Responding, tracking, and documenting all activity for incidents and resolutions• Coordinates with the other IT team members the development of Engineering knowledge base.• Coordinates activities including Change Management with client resources through resolution.• Assists in maintaining an asset management system to ensure that IT resources are secure and accounted for via ITIL methodology and the use of a CMDB.• Provides regular updates to the Engineering Operations Manager on assigned projects. Show less

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  Hilltop Consultants, Inc.

  Jun 2018 - Feb 2021

  Virtual CIO/Technical Account Manager
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  Frontline Managed Services

  Feb 2021 - Aug 2021

  Technical Account Manager
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  Self-employed

  Aug 2021 - now

  Strategic IT Planning and Solutions Consultant
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  Raven Managed Services

  Mar 2022 - Oct 2023

  Owner/Co-Founder
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  RealCIO

  Oct 2023 - now

  Principal Consultant