Luke Bailey

Experience

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  AKEHURST TYRES LIMITED

  May 2012 - Mar 2015

  Business Development Manager

  • Develop relationships with customers and key suppliers in order to consistently improve customer service and company performance• Diary Management and route planning of all Tyre Fitters ensuring maximum daily potential and customer reach within the Essex Area• Liaising with other departments to establish Customer service expectations are being met• Resolving incoming complaints and queries from new and existing Customers and Contracts• Monthly reporting procedures to monitor conflicts and resolutions• Costing and Closing invoices• Organising meetings with Clients (Sourcing Catering, Transport, Hotels, etc...) Show less

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  Environtec Limited

  Feb 2016 - Jun 2016

  Technical Drawing Administrator (Temporary Contract)

  • Analyse floor plans either hand drawn or client provided against an asbestos register (TEAMS)• Draw Consultants floor plans (Visio) adding samples taken on site by adhering to the register• Liaise with other departments to ensure quality assurance• Save plans in various formats and upload to Register• Monitor contracts to ensure punctuality of Plans

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  KITTLE PHOTOGRAPHIC LIMITED

  Sept 2016 - Apr 2017

  Sales Administrator / Team Assistant (Temporary Contract)

  • Taking ownership of escalated client issues and following problems through to resolution• Heading interviews for potential new employees• Training new employees in customer service, use of CRM and more• Handling high volumes of incoming calls, emails and live webchats• Personal Assistant duties to senior management• Liaising with other departments to ensure customer satisfaction is being met• Creating and maintaining various spreadsheets• Various data entry responsibilities• Processing orders and taking payments via telephone Show less

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  Giraffe World Kitchen

  May 2017 - Feb 2018

  Waiter
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  Balgores Property Group

  Feb 2018 - Nov 2018

  Property Manager

  •Managed a property portfolio of over 100 properties independently.•Executed the properties marketing plan and maximised use of the marketing software, increasing prospect traffic weekly.•Consistently reached monthly budget and collection goals.•Sourced and acquired new tenants by advertising vacancies and obtaining referrals from current tenants.

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  RSL GROUP LIMITED

  Nov 2018 - Jan 2020

  Sales Office Coordinator

  •Facilitated flawless operations by interacting with customers, upper management, salesforce, outside vendors, and shipping department.•Assisted in ongoing sales projects and inventory, transferred product material from other company locations.•Handled company-wide invoices ensuring proper discounts and correct company information.•Used a bespoke CRM system to process data reports analysing where sales could be improved and relaying feedback to the sales team to reach target.

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  Hyve Group plc

  Jan 2020 - Apr 2020

  Marketing Assistant - Bett UK

  •Monitored projects on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary.•Managed project change requests and functioned as an escalation point.•Processed and sorted data from the app platform (GRIP) to obtain leads for the sales team while corresponding with exhibitors both externally and on-site to boost relationships to ensure a remarkable experience•Ensured internal events are delivered on time and within budget, and brief. Show less

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  Ednology

  Jun 2020 - Jun 2021

  Business Development & Communications Manager

  •Demonstrated creative content writing skills to pioneer communication materials like newsletters, blogs, press releases and similar marketing materials to promote the company's products and services.•Responsible for building and maintaining effective business relationships with internal and external customers/coworkers to attract and retain profitable business.•Build and maintain relationships with the new and existing client; resulted in increased sales and market growth.•Proactively communicate and collaborate with team members and customers to analyse and define business needs and functional requirements. Show less

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  Hyve Group plc

  Jun 2021 - Oct 2022

  Marketing Executive - Bett Global

  •Leading on design work, editing and support proofing of tangible and/or digital creative•Brief, distribute and measure marketing campaigns for Bett Global – email, social media, website, PPC and press•Copywriting for digital campaigns including show publications, visitor email campaigns and digital content on the website•Scaling brand and company awareness through various social media channels•Provide channel analysis for regular reporting of event KPI performance vs. target•Ensure progress on all platforms by using analytical tools such as Google Analytics, Falcon & others •Oversee the creation and implementation of the monthly editorial calendar including monthly objectives and initiatives•On-site management of email and social campaigns to ensure maximum attendance Show less

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  Women in Food and Agriculture

  Oct 2022 - now

  Marketing Manager
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  Expana

  Oct 2022 - now

  Marketing Manager - Events & Communications