Sunnee Lee

Experience

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  Walmart

  May 2020 - Oct 2021

  Team Associate

  - Served 100+ customers daily by identifying customer needs, resolving issues, promoting products and services, and handling payment.- Greeted over 500 customers and handled POS system transactions including credit, card, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.- Managed phone calls across 8 lines with great time management and customer satisfaction.- Maintained a clean and organized department with over 100 products, while ensuring shelves and displays were properly stocked.- Resolved 10+ customer complaints or concerns professionally daily, escalating to management when requested. Show less

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  Aces Global

  Oct 2021 - Dec 2021

  Account Manager

  • Assisted over 150 customers by providing professional high-quality service while upholding company standards and values to ensure customer satisfaction. • Inputted over 100 client data weekly to the data entry system while respecting customers’ privacy by sustaining strict confidentiality and upholding all local and HIPAA laws. • Collaborated with the executive team to formulate and coordinate 3 different marketing strategies aligned with organizational objectives, including budget, timeliness, and performance.• Supervised 6 colleagues in the maneuvering system and tracked their performance for 2 months Show less

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  The Tech Interactive

  Aug 2022 - now

  Visitor Services Associate

  • Developed an Excel spreadsheet featuring charts for the Visitor Services department, enhancing the daily organization of company data and optimizing departmental efficiency. • Present concise and engaging introductions to more than 100 school groups each month, guiding them to their starting points.• Proficiently operate the Tech’s POS system and software for three diverse departments – Concessions, Store, and Admissions desk — utilizing Tessitura and SalesVu.• Manage the IMAX Media Control console and Spice Media Automation system, ensuring consistent sound and image quality throughout film screenings.• Provide customer service by engaging with over 100 customers daily, addressing inquiries through telephone, email, or verbal communication, and promoting and upselling memberships for a 10% increase in museum memberships. Show less

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  San Jose State University

  Sept 2023 - now

  Instructional Student Assistant

  • Oversee two Fundamentals of Operations Management classes, with more than 80 students, and ensure accurate grading.• Demonstrate proficient Excel skills to grade students’ work.• Safeguard confidential information, including grades and test scores, in adherence to regulatory standards.• Execute additional tasks assigned by the professor with efficiency and precision.