Irfan Ali

Experience

• 

  EXL Services PVT Ltd

  Dec 2014 - now

  QA/QC
• 

  EXL Services Ltd

  -

  Quality compliance analyst
• 

  EXL

  Dec 2014 - now

  • Preparation of daily dashboards & Analysis of reports/data.• Sharing daily reports & Quality Scores with the team.• Sharing One-O-One Feedback with agents on the basis of audits.• Participating in internal & external calibration sessions with Quality/Operations.• Analysis of data and sharing RCA.• Data analysis and making designated reports.• Works with Operations team to develop the overall process improvement strategy and quality plan.• Highlighting issues as per the quality parameters.• Inducting Refresher/Quality sessions as per requirement.• Identifying areas of improvement and preparing the process to achieve the desired Quality Standards.• Ensuring that internal policies, procedures, and compliance regulations are being followed.• Conducting quality sessions for NHT batch.• Providing supervisors & manager with regular performance feedbacks on the executives.• Auditing for trainees during training & on job training (OJT Batch• performing the task for new business for Property & Casualty insurance.• Preparing Auto insurance, Home-owner insurance, Dwelling Fire, Umbrella & Watercraft policies quotations for US clients.• Providing quotations for all LOB with 100% accuracy.• Building & maintaining productive working relationships with clients.• Providing excellent client service. Show less

  • QA/QC

    Dec 2014 - now

  • QA/QC

    Dec 2014 - now
• 

  Exl Service Private Limited,Noida

  Dec 2014 - now

  Quality Compliance Analyst